Supervisor, Event Services

Notified; Makati; Hybrid; PHP 650,000 - 900,000; Full time

Job summary

Notified, located in Makati, is seeking a Supervisor, Event Services to lead a team delivering investor relations webcasts, conference calls, and other corporate events. You will balance client and team priorities, oversee planning, execution, and follow-up, and escalate issues as needed.

You will coach team members, set performance goals, and ensure service quality across a high-volume, time-sensitive environment with close client relationships.

Qualifications

• Bachelor's degree or equivalent professional experience in a related field.
• Five+ years of relevant professional experience in webcasting, conferencing, virtual events, live production, event operations, or a related environment.
• Strong written and verbal communication skills.
• Ability to communicate confidently and professionally with clients and stakeholders at all organizational levels.
• Strong organizational, prioritization, decision-making, and problem-solving skills.

Responsibilities

• Lead and develop a team responsible for coordinating investor relations webcasts and conference calls.
• Provide coaching and ongoing development support to team members.
• Set and track individual performance goals and development plans.
• Ensure daily event volume is properly assigned, covered, and executed.
• Balance client, event, and team priorities while maintaining service quality.
• Conduct quality-control checks to meet client specs and internal standards.
• Serve as escalation point for client concerns and operational issues.
• Collaborate with internal teams to resolve issues and coordinate resources.
• Suggest process improvements to increase efficiency and quality.
• Stay current on webcast and virtual-event technologies and industry trends.
• Manage a portfolio of clients from planning to post-event follow-up.

Skills

People management

Communication

Project management

Client relationship

Problem solving

Education

Bachelor's degree in business/communications/related

Tools

Microsoft 365

Outlook

Teams

PowerPoint

Excel

Job description

We are Notified, the only technology partner dedicated to both investor relations and public relations professionals. We help our clients control and amplify the corporate narrative. Our fully integrated PR and IR platforms streamline every step from press release distribution, media targeting, and analytics to IR websites, earnings and investor events, and regulatory filings. Powered by GlobeNewswire, one of the largest and most trusted newswire distribution networks for over 30 years, we empower communicators to inform a better world.

Notified is an affiliate of Equiniti Group Limited (EQ), a fintech that connects the future of capital, communications, and governance — building trust and confidence in every market we serve.

Location

This role will be based out of Notified Office located on the 14th Floor, AIA Tower (formely Philam Life Tower), 8767 Paseo de Roxas, Bel-Air, Makati City. Our expectation at this time, is that you would work from our office on Tuesdays, Wednesdays, Thursdays with flexibility to work from home on Mondays and Fridays.

Job Summary

The Supervisor, Event Services, is a working leader responsible for supervising a team while also managing a smaller portfolio of assigned clients. This position oversees the coordination and successful delivery of investor relations webcasts, conference calls, and other corporate communications events.

The Supervisor supports their team by establishing priorities, monitoring event coverage, coaching team members, and serving as an escalation point for client and operational issues. The individual also maintains direct responsibility for assigned client relationships and events, requiring the ability to balance competing priorities in a high-volume, high-visibility environment supporting time-sensitive investor relations events and peak earnings-season activity.

Essential Duties and Responsibilities

• Lead, support, and develop a team responsible for coordinating and delivering investor relations webcasts and conference calls.
• Provide coaching, feedback, and ongoing development support to team members.
• Establish and track individual performance goals and development plans.
• Ensure daily event volume is appropriately assigned, covered, and executed effectively.
• Balance competing client, event, and team priorities while maintaining service quality and meeting deadlines.
• Facilitate quality-control checks to ensure events meet client specifications and internal standards.
• Serve as an escalation point for client concerns, technical issues, service disruptions, and other operational challenges.
• Collaborate with internal teams to resolve issues, coordinate resources, and support successful event delivery.
• Recommend and implement process improvements that increase efficiency, consistency, and service quality.
• Stay current on webcast, conferencing, streaming, and virtual-event technologies, as well as relevant industry trends and competitor offerings.
• Manage a portfolio of assigned clients, serving as the primary point of contact throughout planning, preparation, execution, and follow-up.
• Coordinate the delivery of live and on-demand webcasts, conference calls, and related corporate communications events.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor's degree in business administration, communications, media production, computer science, management information systems, or a related field. Equivalent professional experience may be considered in place of a degree.
• Five or more years of relevant professional experience in webcasting, conferencing, virtual events, live production, event operations, or a related environment.
• Strong written and verbal communication skills.
• Ability to communicate confidently and professionally with clients and stakeholders at all organizational levels.
• Strong organizational, prioritization, decision-making, and problem-solving skills.
• Ability to remain composed and make sound decisions during live-event issues or client escalations.
• Proficiency with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint.
• Ability to work outside standard shift hours when needed to support live events, client requirements, or operational coverage.
• Multilingual communication skills are a plus.

Preferred Qualifications

• Familiarity with webcast platforms, conference call services, live-streaming technologies, and on-demand media.
• Experience using CRM, ticketing, project-management, or work-management platforms.
• Knowledge of audio and video production workflows, streaming, video encoding, and basic networking concepts

Work Schedule

• This position follows anywhere between 1:00PM - 1:00AM PH time, but this is also reviewed and adjusted on a quarterly basis, based on business needs. Flexibility is required to support live events outside standard business hours, including early mornings, evenings, or occasional weekends as business needs dictate.

Why You Will Love Working Here

EQ is recognized as a Top Employer in US, UK and India! Together we offer more than a job, we offer a place to grow. Through hands-on experience, real-world projects, and access to industry-leading tools, you’ll have what you need to build a meaningful career. You’ll join a diverse, global team united by innovation, collaboration, and a shared passion for what we do. With flexible work options, competitive pay, wellness benefits, and a people-first culture, we support your success - both at work and beyond.