Supervisor - Bill Review

MedRisk; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

MedRisk seeks a seasoned supervisor to lead the Medical Bill Review team, ensuring delivery excellence and client satisfaction. You will oversee daily operations, coach staff, and drive performance reviews to meet defined targets.

The role emphasizes team leadership, problem-solving, and adherence to established processes within a fast-paced healthcare environment.

Qualifications

• Supervises daily tasks of complex business, technical support, and production teams.
• Manages performance appraisals and pay reviews.
• Leads coaching and quality checks to ensure progress.

Responsibilities

• Supervises the day-to-day activity of the Medical Bill Review group.
• Ensures targets are met per client expectations and conducts annual performance reviews.
• Interfaces with clients to identify and resolve ongoing issues; facilitates escalations.

Skills

Team leadership

Performance management

Coaching

Staff supervision

Job description

• Requires broad technical expertise and industry knowledge.
• Accountable for functional, operational, and/or program management.
• Assists others in achieving goals.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions.

Job Track Description

• Requires broad technical expertise and industry knowledge.
• Accountable for functional, operational, and/or program management.
• Assists others in achieving goals.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions.

General Profile

• Supervises daily tasks of complex business, technical support, and production teams.
• Responsible for the success of the team.
• Works within established precedents and practices.
• Examines information to solve ongoing problems.
• Ability to perform work unsupervised.

Functional Knowledge

• Has a comprehensive understanding of a range of processes, procedures, systems, and concepts in own field.

Business Expertise

• Helps teams to integrate and work together to support the achievement of company goals.

Impact

• Impacts a team, by example, through the quality service and information provided.

Leadership

• Provides daily supervision to team members including coaching, quality checks, and work progress.

Problem Solving

• Solves problems and evaluates possible solutions using technical experience and precedents.

Interpersonal Skills

• Tactfully, concisely and rationally exchanges ideas and information.

Responsibility Statements

• Supervises the day-to-day activity of the Medical Bill Review group.
• Ensures on-going performance meets established guidelines and conducts annual performance reviews.
• Facilitates resolutions to problems and escalations that are moderately complex in scope.
• Ensures all targets are met per client expectations.
• Ensures appropriate staffing levels and facilitates the allocation of work.
• Interfaces with clients to identify and resolve on-going issues.
• Performs other duties as assigned.
• Complies with all policies and standards.