Supermarket Manager

Newstar Shopping Mart Inc. (Newstar); Rizal; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Performance Bonus

Holiday Gifts

Incentives

Quarterly Gifts

Job Training

Job summary

A retail company in Rizal is seeking a Management Trainee to support store operations and enhance customer service. The ideal candidate will have at least 3 years of experience in retail, a bachelor's degree in Business Administration, and strong leadership skills. The role requires effective management of front-end and back-end operations, customer interactions, and inventory accuracy. Competitive benefits include performance bonuses and professional development opportunities.

Qualifications

• 3+ years experience in a department store or supermarket.
• In-depth knowledge of basic business management processes.
• Strong customer service skills.

Responsibilities

• Oversee day-to-day store operations and ensure staff scheduling.
• Assist customers with inquiries and complaints.
• Monitor inventory accuracy and receipt processes.

Skills

Leadership

Customer management

Communication skills

Interpersonal skills

Customer service orientation

Education

Bachelor’s degree in Business Administration or relevant field

Job description

On-site - Rizal 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Holiday Gifts, Incentives, Quarterly Gifts

Government Mandated Benefits

Professional Development

Job Training

Job Summary

The Management Trainee (MT) plays a key role in supporting store operations. Reporting directly to the Store Head, the MT is expected to deliver fast, friendly, and dependable service to customers. The role includes supervision and support in the front-end (check-out area), customer service in the selling area, and ensuring process compliance in the back-end.

Job Responsibilities:

• Assist in overseeing day-to-day store operations including front-end, selling area, and back-end functions
• Ensure front-end staff are properly scheduled and check-out counters are fully manned, especially during peak hours
• Maintain queueing standard of a maximum of 3 customers per check-out counter
• Ensure POS terminals and payment systems are working properly
• Greet and assist customers, modeling fast and friendly customer service for front-end and selling staff
• Handle customer inquiries, complaints, and coordinate escalations to concerned departments
• Support and supervise cashiers and baggers; act as Front-End Officer when needed
• Monitor merchandise displays and ensure they follow company standards
• Recommend items and conduct suggestive selling across all categories
• Conduct customer feedback surveys and assist in documentation and coordination of feedback
• Ensure proper receiving and dispatching processes are followed
• Monitor inventory accuracy and timely submission of receiving documents to the Inventory Clerk for encoding

Job Specifications/Qualifications:

• Bachelor’s degree in Business Administration or relevant field preferred.
• A minimum of 3 years’ experience in a department store or supermarket
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.