Management Trainee - Supermarket

Newstar Shopping Mart Inc.; Bulacan; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

SSS/Philhealth/Pag-IBIG Contributions

Holiday Pay

Paid Training

Quarterly Performance Incentive

Quarterly Star of the Quarter Incentve

Quarterly Top 5 Highest Sales Incenti

Quarterly Awarding Program

Year-End Loyalty Award & Incentive

Year-End Awarding Party with Raffles &

Prizes

Service Incentive Leave

Yearly Leave Conversion

Birthday Incentive

Up to 10% Merch Discounts

Career Advancement Programs

Company Events and Engagement Programs

Job summary

Newstar Shopping Mart Inc. is seeking a Management Trainee to support store operations from front-end to back-end functions.

Reporting to the Store Head, you will help ensure smooth service for customers, assist in scheduling, and sustain POS systems and inventory processes. Ideal candidates hold a Bachelor’s in Business Administration with 3+ years in retail, strong leadership, and excellent communication.

Qualifications

• 3+ years in a department store or supermarket, preferably in a managerial role.
• Strong leadership and customer management abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist in overseeing day-to-day store operations including front-end, selling area, and back-end functions
• Ensure front-end staff are properly scheduled and check-out counters are fully manned, especially during peak hours
• Maintain queueing standard of a maximum of 3 customers per check-out counter
• Ensure POS terminals and payment systems are working properly
• Greet and assist customers, modeling fast and friendly customer service for front-end and selling staff
• Handle customer inquiries, complaints, and coordinate escalations to concerned departments
• Support and supervise cashiers and baggers; act as Front-End Officer when needed
• Monitor merchandise displays and ensure they follow company standards
• Recommend items and conduct suggestive selling across all categories
• Conduct customer feedback surveys and assist in documentation and coordination of feedback
• Ensure proper receiving and dispatching processes are followed
• Monitor inventory accuracy and timely submission of receiving documents to the Inventory Clerk for encoding

Skills

Leadership

Customer service

Communication skills

Interpersonal skills

Education

Bachelor’s degree in Business Administration

Job description

Job description:

Job Benefits:

• SSS/Philhealth/Pag-IBIG Contributions
• Holiday Pay
• Paid Training
• Quarterly Performance Incentive
• Quarterly Star of the Quarter Incentive
• Quarterly Top 5 Highest Sales Incentive
• Quarterly Awarding Program
• Year-End Loyalty Award & Incentive
• Year-End Awarding Party with Raffles & Prizes
• Service Incentive Leave
• Yearly Leave Conversion
• Birthday Incentive
• Up to 10% Merch Discounts
• Career Advancement Programs
• Company Events and Engagement Programs

Job Summary

The Management Trainee (MT) plays a key role in supporting store operations. Reporting directly to the Store Head, the MT is expected to deliver fast, friendly, and dependable service to customers. The role includes supervision and support in the front-end (check-out area), customer service in the selling area, and ensuring process compliance in the back-end.

Job Responsibilities:

• Assist in overseeing day-to-day store operations including front-end, selling area, and back-end functions
• Ensure front-end staff are properly scheduled and check-out counters are fully manned, especially during peak hours
• Maintain queueing standard of a maximum of 3 customers per check-out counter
• Ensure POS terminals and payment systems are working properly
• Greet and assist customers, modeling fast and friendly customer service for front-end and selling staff
• Handle customer inquiries, complaints, and coordinate escalations to concerned departments
• Support and supervise cashiers and baggers; act as Front-End Officer when needed
• Monitor merchandise displays and ensure they follow company standards
• Recommend items and conduct suggestive selling across all categories
• Conduct customer feedback surveys and assist in documentation and coordination of feedback
• Ensure proper receiving and dispatching processes are followed
• Monitor inventory accuracy and timely submission of receiving documents to the Inventory Clerk for encoding

Job Specifications/Qualifications:

• Bachelor’s degree in Business Administration or relevant field preferred.
• A minimum of 3 years’ experience in a department store or supermarket, ideally in a managerial role.
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.