Success Engineer

Acquire Intelligence; Pasig; On-site; PHP 420,000 - 750,000; Full time

Job summary

Acquire Intelligence, a global outsourcer of contact center and back office services, seeks a skilled professional to lead discovery, optimize client workflows, and deliver Salesforce-driven configurations and documentation.

You will train clients, coordinate with Product Development and Data Analytics, and manage stakeholder expectations in a dynamic, client-focused environment in the Philippines.

Responsibilities

• Lead discovery sessions to understand existing and desired business processes.
• Assist clients in optimizing their use of application platform via workflow guidance and by identifying automation and integration opportunities.
• Promote consistent design and best practice methodologies to solve problems across multiple customer stakeholders.
• Deliver high-quality documentation of client requirements and design specifications for implementation.
• Deliver training tailored to customer specific configuration and business requirements telephonically and in-person.
• Work closely with other departments including Product Development, Data Services and Analytics.
• Produce deliverables on Salesforce platform including configuration and workflows, detailed technical documentation, and unit test plans.
• Produce deliverables on secondary platforms including Adobe, Conga, Insights, IBM Cognos, and Crystal Reports.
• Prioritize deliverables with Customer stakeholders and Riskonnect resources.
• Participate in customer status calls.
• Manage escalations and expectations for both the client and internal personnel.
• Communicate clearly with colleagues, clients and vendors; demonstrate active listening and time management to handle multiple priorities.

Job description

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential functions satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions

• Lead discovery sessions to understand the existing and desired business processes.
• Assist clients in optimizing their use of application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities.
• Promote consistent design and best practice methodologies to solve problems across multiple customer stakeholders.
• Deliver high-quality documentation of client requirements and design specifications for implementation.
• Deliver training tailored to customer specific configuration and business requirements telephonically and in-person.
• Work closely and successfully with other departments including: Product Development, Data Services and Analytics.
• Produce deliverables on primary Saleforce.com platform including configuration and workflows, detailed technical documentation, and unit test plans.
• Produce deliverables or specifications on secondary platforms including Adobe, Conga, Insights, IBM Cognos, and Crystal Reports.
• Prioritize deliverables in conjunction with the Customer stakeholders and Riskonnect resources.
• Participate in customer status calls.
• Manage escalations and expectations for both the client and internal personnel.
• Possess effective written and verbal communication skills to communicate with colleagues, clients, and vendors; must demonstrate strong active listening and follow-up skills. Possess proven time management skills to manage multiple priorities and deliver timely and accurate work.

Join the A-Team and experience the A-Life!