Customer Experience Specialist

TalentBuzz Recruitment Agency; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

HMO coverage for you and your family

Yearly Kick Off Parties with major giveaways

Internal promotions and career growth opportunities

Job summary

A recruitment agency in the Philippines is seeking candidates for the role of Agent - Voice and Non-Voice. This position involves interacting with customers regarding various banking inquiries through live chat or email. Ideal candidates should have experience in the BPO industry and strong interpersonal skills. You will ensure compliance with internal controls and develop technical knowledge of standard banking operations. Join the A-Team and embrace the vibrant work culture.

Qualifications

• Experience in the BPO industry with chat or back-office roles is required.
• Must possess strong written and oral communication skills.
• Ability to take ownership for quality and commitment.

Responsibilities

• Interact with customers via live chat or email for banking inquiries.
• Review and analyze transaction history, explaining it to customers.
• Ensure compliance with internal controls and procedures.
• Develop technical knowledge of banking operations in the US.
• Follow through on commitments to customers.

Skills

Chat/back-office experience

Very good interpersonal skills

Positive can-do attitude

Job description

Agent - Voice and Non-Voice

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun!

• HMO coverage for you and your family
• Yearly Kick Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses

A Glimpse into Your New Role

• Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct deposits, withdrawals, money transfer, disputes, funding or setting up an account, and discussing or promoting Account’s banking products and services.
• Reviewing and analyzing relevant transactions history and relating the information to the customer in a way that reconciles to their present account balance
• Ensuring compliance with allinternal controls and established policies and procedures.
• Developing deep technical knowledge and know-how on standard banking operations and procedures in the US and comply with various control and account protection measures.
• Following throughs and ensuring 100% fulfillment of commitment to customer.
• Handling customer and client interaction with due skill, care and professionalism.

What You’ll Bring

• With chat/back-office experience in BPO industry
• A positive can-do attitude.
• Have very good interpersonal skills (both written and oral)
• Take ownership for quality, competence, and commitment.

Be highly motivated and prepared to work hard.

Have high personal energy and enjoy a lively environment.

Be highly flexible and welcome change/improvements.

With a diverse global team working together, we proudly embrace and live by these shared values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each other.

What are you waiting for?

Join the A-Team and experience the A-Life!