Subscription Operations & Revenue Reconciliation Lead

iSupport Worldwide; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Free lunch meal, fruits, snacks, and_–

Onsite gym with a free professional (1

Weekly fitness activity and annual Php

Weekly engagement activities with up |

Free upskilling academy to improveyour

State-of-the-art facilities from rest

Amenities such as sleeping quarters,))

Job summary

iSupport Worldwide is seeking a Subscription Manager to own the day-to-day health of our SaaS subscription book. You will partner with Sales and Customer Success to verify setup terms and monitor auto-pay activity, ensuring accurate revenue across Stripe, Salesforce, and NetSuite.

The role requires systems fluency and a meticulous, independent work style across finance, sales, and operations. Onsite teams collaborate to optimize processes and subscriptions.

Qualifications

• Associate degree in Finance, Accounting, Business or related field.
• 3–5 years in subscription ops, billing ops, AR, or similar systems-driven finance role.
• Proficiency with Excel for data analysis and reconciliation.
• Strong attention to detail, accuracy, and documentation discipline.
• Ability to analyze subscription transactions and reconcile across multiple systems.

Responsibilities

• Verify terms accuracy on new subscriptions at setup: pricing, billing frequency, contract term, and product/SKU mapping across Stripe and Salesforce.
• Coordinate mid-term subscription changes including upgrades, downgrades, plan changes and prorations.
• Coordinate renewal pricing and ensure terms flow from Salesforce through Stripe to NetSuite.
• Maintain documentation of subscription configurations, pricing logic, and exception handling.
• Partner with Sales to coordinate renewal cycles and surface concerns early; manage tax accuracy across states.
• Monitor auto-pay activity daily, identify failed transactions and initiate recovery per policy.
• Perform monthly Stripe-to-NetSuite reconciliation; investigate discrepancies and document root causes.

Skills

Excel proficiency

Detail-oriented

Documentation discipline

Subscription transactions analysis

Time-management

Education

Associate degree in Finance/Accounting/Business

Tools

Stripe

Salesforce

NetSuite

Microsoft Excel

Job description

iSupport Worldwide is seeking a Subscription Manager to own the day-to-day health of our SaaS subscription book. You will partner with Sales and Customer Success to verify setup terms and monitor auto-pay activity, ensuring accurate revenue across Stripe, Salesforce, and NetSuite.

The role requires systems fluency and a meticulous, independent work style across finance, sales, and operations. Onsite teams collaborate to optimize processes and subscriptions.