SaaS Subscriptions Ops & Reconciliation Lead

iSupport Worldwide; Pasig; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Free lunch and snacks (onsite)

Onsite gym with instructor

Weekly activity and fitness challenges

Upskilling academy

Job summary

iSupport Worldwide seeks a Subscription Manager to oversee day-to-day health of the SaaS subscription book. You will partner with Sales and Customer Success to verify terms, monitor auto-pay, and reconcile Stripe to NetSuite, becoming the financial control point as the book grows.

The ideal candidate is systems-fluent (Stripe, Salesforce, NetSuite), detail-oriented, and able to work independently across teams to ensure accurate revenue recognition and continuous process improvements.

Qualifications

• Associate degree in Finance, Accounting, Business or related field.
• 3-5 years in subscription/billing operations or comparable finance role.
• Proficient in Excel with data analysis and reconciliation capabilities.
• Strong attention to detail and documentation discipline.
• Ability to analyze transactions and reconcile across systems.

Responsibilities

• Manage subscription lifecycle accuracy at setup and changes, including pricing and terms.
• Monitor auto-pay activity and coordinate recovery for failed transactions.
• Reconcile Stripe to NetSuite monthly and support month-end close.
• Maintain integration health across Salesforce, Stripe, and NetSuite.
• Collaborate with Finance, Sales, Customer Success, and Operations on improvements.

Skills

Excel proficiency

Data analysis

Reconciliation

Attention to detail

Time management

Organizational skills

Education

Associate degree in Finance/Accounting/Business

Tools

Stripe

NetSuite

Salesforce

Job description

iSupport Worldwide seeks a Subscription Manager to oversee day-to-day health of the SaaS subscription book. You will partner with Sales and Customer Success to verify terms, monitor auto-pay, and reconcile Stripe to NetSuite, becoming the financial control point as the book grows.

The ideal candidate is systems-fluent (Stripe, Salesforce, NetSuite), detail-oriented, and able to work independently across teams to ensure accurate revenue recognition and continuous process improvements.