SaaS Subscriptions & Revenue Ops Lead

iSupport Worldwide; Manila; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Free lunch meal

Onsite gym

Weekly fitness activities

Upskilling academy

Modern facilities

Job summary

iSupport Worldwide is seeking a detail-oriented Subscription Operations professional to own the day-to-day operational health of our SaaS subscription book. You will collaborate with Sales, Customer Success, and Finance to ensure accurate setup, monitor auto-pay activity, and reconcile Stripe to NetSuite.

The role requires systems fluency (Stripe, Salesforce, NetSuite), a strong eye for reconciliation, and the ability to work independently across teams to improve processes and accuracy.

Qualifications

• Associate degree in Finance, Accounting, Business or related field.
• 3–5 years in subscription operations or related finance role.
• Proficiency in Excel for data analysis and reconciliation.
• Strong attention to detail and documentation discipline.
• Ability to reconcile subscription transactions across multiple systems.

Responsibilities

• Verify terms accuracy on new subscriptions at setup.
• Coordinate mid-term subscription changes including upgrades, downgrades.
• Coordinate renewal pricing and ensure flow from Salesforce to Stripe to NetSuite.
• Maintain documentation of configurations and pricing logic.
• Monitor auto-pay activity and coordinate recovery with customers and teams.
• Perform monthly Stripe-to-NetSuite reconciliation.
• Support month-end close for subscription revenue and deferred revenue.

Skills

Microsoft Excel

Attention to detail

Time management

Analytical thinking

Education

Associate degree in Finance, Accounting, Business, or a related field

Tools

Stripe

NetSuite

Salesforce

Job description

iSupport Worldwide is seeking a detail-oriented Subscription Operations professional to own the day-to-day operational health of our SaaS subscription book. You will collaborate with Sales, Customer Success, and Finance to ensure accurate setup, monitor auto-pay activity, and reconcile Stripe to NetSuite.

The role requires systems fluency (Stripe, Salesforce, NetSuite), a strong eye for reconciliation, and the ability to work independently across teams to improve processes and accuracy.