Studio Technology Experience Architect

Netflix; Metro Manila; On-site; PHP 400,000 - 650,000; Full time

Job summary

Netflix Manila, Philippines is seeking a Technology Experience Specialist for Studio. The role focuses on providing technical support to internal staff and partners, improving the Studio technology experience, and resolving recurring issues over the long term.

As part of a global team, you will document interactions, triage technical issues, and contribute to knowledge bases while supporting various Studio tools and workflows. Netflix emphasizes inclusion and a collaborative environment.

Qualifications

• Strong troubleshooting and diagnostic abilities.
• Documentation mindset; translate information into knowledge-base articles.
• English fluency at business level.

Responsibilities

• Serve as the primary point of contact for users seeking technical assistance.
• Investigate user friction and categorize interactions to identify trends.
• Triage issues, assist with incident/outage management, and document fixes.
• Create bug reports and coordinate with partner teams to resolve issues.
• Develop self-service solutions and productivity improvements.
• Support Studio tools and workflows and learn new Studio applications.

Skills

Critical thinking

Documentation mindset

Flexible hours

Studio tools

Communication skills

English fluency

GenAI tools

Tools

Zendesk

Jira

Studio tools

Job description

Netflix Manila, Philippines is seeking a Technology Experience Specialist for Studio. The role focuses on providing technical support to internal staff and partners, improving the Studio technology experience, and resolving recurring issues over the long term.

As part of a global team, you will document interactions, triage technical issues, and contribute to knowledge bases while supporting various Studio tools and workflows. Netflix emphasizes inclusion and a collaborative environment.