APAC Tech Experience Lead - AI & Service Excellence

Netflix; Metro Manila; Hybride; PHP 5 500 000 - 9 000 000; Plein temps

Résumé du poste

Netflix is seeking a Senior Manager, Netflix Technology Experience (APAC) based in Manila to lead a regional presence within the NTech organization. You will oversee Remote Enterprise, Remote Studio, and IAM teams, driving a culture of service excellence and superior user experience.

You will build and coach managers, guide data-driven decisions, and champion AI and automation adoption to future-proof the organization. Hybrid work in Makati with regional travel is expected.

Qualifications

• 15+ years of experience in IT Operations or Technology Management, including leadership of managers in a global environment.

Responsabilités

• Lead a multidisciplinary IT team across Remote Enterprise, Remote Studio, and IAM domains to drive Service Excellence.
• Coach and develop managers to build high-skill, autonomous teams and leadership bench.
• Use data to inform decisions, manage budgets, and align projects with global strategy.

Connaissances

IT Leadership

Budgeting

IAM

AI & Automation

Cloud & Networking

Stakeholder Communication

Description du poste

Netflix is seeking a Senior Manager, Netflix Technology Experience (APAC) based in Manila to lead a regional presence within the NTech organization. You will oversee Remote Enterprise, Remote Studio, and IAM teams, driving a culture of service excellence and superior user experience.

You will build and coach managers, guide data-driven decisions, and champion AI and automation adoption to future-proof the organization. Hybrid work in Makati with regional travel is expected.