Insights Researcher, Customer Service - APAC

Netflix

Metro Manila

On-site

PHP 3,790,000 - 5,685,000

Full time

5 days ago

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Job summary

Netflix is seeking a Researcher for Customer Service Insights in Manila to translate customer feedback into actionable product and service improvements. You will design studies, analyze transcripts and chats, and present findings to CS stakeholders and leaders.

Strong English storytelling and analytical skills are essential for this global role. The role emphasizes collaboration across regions, rigorous data analysis, and the ability to turn complex issues into practical recommendations for

Qualifications

Bachelor’s degree in the field of research, statistics, marketing, or related social sciences.
5+ years of work experience in a market research and/or analyst role.

Responsibilities

Gathering and analyzing customer feedback across regions, languages, and customer segments.
Design and execute ad hoc research projects using quantitative and qualitative methods.
Analyze call transcripts and chat data to identify themes and friction in the customer journey.
Craft clear, concise stories from customer analysis and present insights to CS stakeholders.
Collaborate with CS Insights peers to share best practices and guide strategy.