Launch Operations Specialist

Netflix; Metro Manila; Híbrido; PHP 700.000 - 1.000.000; Jornada completa

Descripción de la vacante

Netflix in Manila is seeking a Launch Operations Specialist to audit complex tool setups and validate data for seamless title launches.

You will troubleshoot escalated issues, maintain dashboards, and ensure tasks meet SLAs while upholding high quality standards. The role is hybrid, requiring 2–3 days onsite in Makati.

Ideal candidates bring 5+ years in asset or project coordination, strong project management, attention to detail, and comfort working with global teams.

Formación

• 5+ years in asset and/or project coordination.
• Ability to thrive in a fast-paced environment.
• Experience in fast-paced operational setup where SLA adherence is critical.
• Excellent project management skills and the ability to keep multiple priorities moving at the same time.
• Strong attention to detail with the ability to adapt to in-flight project changes and cross-functional stakeholder requests.
• Experience with Airtable and Monday.com for project tracking.
• Ability to prioritize a high volume of concurrent tasks with expedited timelines.
• Ability to grasp technical workflows quickly; adaptability to switch across different work streams.
• Experience working on global teams with diverse backgrounds and perspectives.

Responsabilidades

• Conduct thorough audits of title setups to ensure launches are seamless.
• Regularly update dashboards/task management queues to ensure audit tasks flow on-time.
• Be operational masters ensuring tasks are completed with established SLAs while maintaining high quality standards.
• Become well-versed in the Netflix tooling ecosystem to flag issues for action by others.
• Create, maintain and contribute to workflow documentation for broader use.
• Process a high volume of ad-hoc, complex or high-context tasks in a timely manner.
• Develop operational and technical expertise as it relates to title launches.

Conocimientos

Asset coordination

Fast-paced environment

SLA adherence

Project management

Attention to detail

Stakeholder management

Prioritization

Technical workflow comprehension

Adaptability

Cross-cultural collaboration

Communication

Language skills (Japanese/Korean)

Shift flexibility

Herramientas

Airtable

Monday.com

Descripción del empleo

Launch Operations Specialist

Company: Netflix

Job Type: Full Time

Location: Manila, NCR

Job Description - Launch Operations Specialist

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Team

The Launch Operations team in the Content Platform Operations & Publishing (CPOP) org houses several work streams and helps deliver quality operational work for Netflix at scale. The team at large is responsible for delivering high quality content launches on our service. This requires thorough and meticulous audits across a variety of setups. If you are analytically minded, your attention to detail is unmatched, you excel at challenging the status quo and influencing change, you thrive in a global team, possess a high level of intellectual curiosity and demonstrate strong judgment in the face of ambiguity, then this role is for you.

The Role

The Launch Operations Specialist will be responsible for auditing complex tool setups involving data validation to ensure seamless title launches on Netflix. They will also be responsible for troubleshooting escalated issues in a timely manner. This role is primarily tactical and does not have any direct reports.

Key Responsibilities

• Conduct thorough audits of title setups to ensure launches are seamless
• Regularly update dashboards/task management queues to ensure that audit tasks are flowing seamlessly and on-time
• Be operational masters ensuring tasks are completed with established SLAs while maintaining high quality standards
• Become well-versed in the Netflix tooling ecosystem in order to flag issues to be actioned on by others
• Create, maintain and contribute to workflow documentation (e.g. specs, training documentation, tooling guides) for broader use
• Action on high volume of ad-hoc, complex or high-context tasks in a timely manner
• Develop operational and technical expertise as it relates to title launches

Required Experience/Skills

• 5+ years in asset and/or project coordination
• Ability to thrive in a fast-paced environment
• Experience in fast-paced operational setup where SLA adherence is critical
• Excellent project management skills and the ability to keep multiple priorities moving at the same time
• Strong attention to detail and ability to quickly adapt to in-flight project changes and XFN stakeholder requests
• Adept in project tracking and task management systems such as Airtable and Monday.com
• Adept in effectively prioritizing high volume of concurrent tasks with expedited timelines
• Ability to grasp technical workflows quicklyAdaptability to switch across different work streams or projects, depending on business needs
• Experience in working on global teams with diverse backgrounds and perspectives
• Clear, concise, and flexible communicator
• Japanese/Korean language skills are a plus, but not required
• Must be amenable to working hybrid, 2-3 times onsite per week in our Makati office
• Must be open to a 24/7 shifting schedule (e.g., evening shift on a quarterly basis, as needed)

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversitybuilds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.