Studio Operations Leader: Manila Design Studio

Integreon Managed Solutions (Philippines) Inc.; Makati; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Integreon Manila is seeking a Studio Manager to lead the design studio, drive day-to-day operations, staffing, and capacity planning. You will oversee delivery quality, client expectations, and governance while guiding a multi-layered creative team.

The role requires an experienced operational leader who can scale the delivery environment, optimize resources, and drive continuous improvement across the studio. Full-time, based in Manila.

Qualifications

• 10–15+ years of relevant experience in creative studio operations, production management, service delivery, outsourcing, or client-service environments.
• Proven ability to lead large, multi-layered teams in a client-service or production environment.
• Strong understanding of workflow management, quality control, SLA delivery, utilization, staffing, and client escalation management.

Responsibilities

• Lead the Manila design studio as the senior operational leader for the site, with full-time presence from the Manila office.
• Independently manage day-to-day studio operations, ensuring effective decision-making, issue resolution, escalation management, and operational continuity.
• Build and maintain a clear operating structure across managers, team leaders, workflow coordinators, quality reviewers, and production teams.
• Establish clear ownership, escalation paths, performance expectations, and operating rhythms.
• Ensure consistent achievement of service levels, turnaround times, quality standards, and client commitments.
• Oversee workflow management, staffing allocation, capacity planning, utilization, and delivery performance.
• Strengthen quality-control and global-check processes across all workstreams, and ensure appropriate senior review is applied before client delivery.
• Lead the resolution of client escalations and recurring service issues.
• Maintain strong governance across the studio’s client accounts.
• Develop business cases and recommendations for capacity expansion, new services, and operational improvements.
• Develop managers and team leaders to become stronger client-facing operators.
• Partner with account leaders, sales teams, and senior management on client reviews, growth opportunities, and service improvements.
• Present studio performance, risks, improvement plans, and strategic recommendations to senior leadership.

Skills

Studio operations

Staffing management

Leadership

Client-service excellence

Workflow management

Quality control

Budgeting / P&L

24x7 delivery readiness

AI/ML-enabled workflows

Tools

Adobe Creative Cloud

Job description

Integreon Manila is seeking a Studio Manager to lead the design studio, drive day-to-day operations, staffing, and capacity planning. You will oversee delivery quality, client expectations, and governance while guiding a multi-layered creative team.

The role requires an experienced operational leader who can scale the delivery environment, optimize resources, and drive continuous improvement across the studio. Full-time, based in Manila.