Front Desk & Guest Experience Specialist

Zen Beauty Pte Ltd; Santo Niño 1st; On-site; PHP 201,000 - 290,000; Full time

Job summary

Zen Beauty Pte Ltd in the Philippines is seeking a reliable Front Desk Receptionist to manage daily front-of-house operations, focusing on appointment scheduling, accurate sales processing, and delivering excellent customer service in a fast-paced environment.

You will handle bookings, greet customers, process payments, maintain records, and support outlet administration, with a strong emphasis on organization, communication, and a positive attitude.

Qualifications

• Basic computer literacy and familiarity with POS systems, spreadsheets, and messaging platforms.
• Strong organizational and multitasking skills.
• Ability to work in a fast-paced, high-pressure environment.
• Good communication and interpersonal skills.

Responsibilities

• Handle booking, rescheduling, and cancellations of customer appointments.
• Manage daily appointment schedules to optimize outlet efficiency.
• Coordinate with therapists to ensure smooth service flow.
• Accurately key in sales invoices and process customer payments.
• Ensure proper recording of packages, services, and product sales.
• Assist in basic daily sales reconciliation.
• Greet and attend to walk-in and existing customers.
• Respond to customer inquiries (in-person, phone, WhatsApp).
• Provide basic service information and recommend suitable packages.
• Maintain customer records and update system accurately.
• Prepare basic reports and support outlet documentation.
• Ensure front desk area is clean, organized, and presentable.
• Assist with operational tasks as required by management.
• Support team in daily outlet activities.

Skills

Strong organizational skills

Good communication

Tools

POS systems

Spreadsheets

WhatsApp

Job description

Zen Beauty Pte Ltd in the Philippines is seeking a reliable Front Desk Receptionist to manage daily front-of-house operations, focusing on appointment scheduling, accurate sales processing, and delivering excellent customer service in a fast-paced environment.

You will handle bookings, greet customers, process payments, maintain records, and support outlet administration, with a strong emphasis on organization, communication, and a positive attitude.