Student Support Advisor: Multichannel Help Champion
GUS Education Business Process Solutions and Services Philippines, Inc.
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
GUS Education PH is seeking a dedicated Student Support Advisor to assist students through phone, email, live chat, and video interactions. You will respond to inquiries, guide students through their university journey, and coordinate with internal teams to ensure timely resolutions.
The role requires a Bachelor's degree and experience in high-volume customer service or education settings. You will maintain empathetic, clear communication and uphold data protection standards while supporting a
Qualifications
- Bachelor's degree in any relevant field is required.
- Experience in high-volume customer service, student-facing, or education settings preferred.
- Candidates with student support, advising, mentoring, or guidance experience are encouraged to apply.
Responsibilities
- Provide multichannel support to students (phone, email, live chat, video).
- Resolve enquiries at first contact when possible and escalate where needed.
- Maintain accurate student interaction records in CRM and case management systems.
- Collaborate with university departments and teams to improve service quality.
- Participate in coaching, QA reviews, and knowledge-sharing to strengthen processes.
Skills
Education
Tools
Job description
GUS Education PH is seeking a dedicated Student Support Advisor to assist students through phone, email, live chat, and video interactions. You will respond to inquiries, guide students through their university journey, and coordinate with internal teams to ensure timely resolutions.
The role requires a Bachelor's degree and experience in high-volume customer service or education settings. You will maintain empathetic, clear communication and uphold data protection standards while supporting a
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