Student Support Advisor (Multichannel Guidance)

GUS Education PH; Quezon City; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Health & Security

Growth & Development

Work-Life Balance

Family Support

Additional Perks

100% Onsite

Job summary

GUS Education PH in the Philippines is hiring a Student Support Advisor to help students move forward with confidence through multichannel communication, including phone, email, live chat, and video calls.

In this pioneer phase, you will help establish service practices, improve support processes, and shape the student experience from the ground up while upholding safeguarding and data privacy standards.

The role demands empathy, patience, and a proactive approach to enquiry management.

Qualifications

• Bachelor's degree in any relevant field.
• Experience in a high-volume customer service environment, contact centre, student-facing role, or higher education setting.

Responsibilities

• Support students through phone calls, email, live chat, and video calls.
• Resolve student concerns at the first point of contact whenever possible.
• Maintain accurate records in CRM and student information systems.
• Collaborate with teams to resolve enquiries requiring additional expertise.

Skills

Multichannel support

Customer service

Communication skills

Empathy

Problem solving

Education

Bachelor's degree

Tools

Salesforce

CRM systems

SITS

Job description

GUS Education PH in the Philippines is hiring a Student Support Advisor to help students move forward with confidence through multichannel communication, including phone, email, live chat, and video calls.

In this pioneer phase, you will help establish service practices, improve support processes, and shape the student experience from the ground up while upholding safeguarding and data privacy standards.

The role demands empathy, patience, and a proactive approach to enquiry management.