Strategic Workforce Planning Lead

Asia Select, Inc.; Muntinlupa; Vor Ort; PHP 1.800.000 - 3.000.000; Vollzeit

Zusammenfassung

Asia Select, Inc. is seeking an experienced leader to develop and manage workforce strategies that optimize staffing levels to meet operational demand and business needs.

The role oversees forecasting, scheduling, capacity planning, real-time management, and analytics to maximize productivity and service levels. You will collaborate with Operations, People & Culture, Learning & Development, and other stakeholders to align workforce plans with organizational objectives and support sustainable

Qualifikationen

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• At least 8 years in Workforce Management in a BPO, contact center, or similar environment, with 3+ years in people management.
• Strong experience in workforce forecasting, scheduling, capacity planning, and real-time workforce management.
• Advanced proficiency in Microsoft Excel.
• Experience with workforce management platforms and reporting tools; familiarity with Power BI, Verint, NICE IEX, Aspect, Genesys WFM.

Aufgaben

• Develop short-, medium-, and long-term workforce forecasts based on operational demand and business growth.
• Analyze historical workload, staffing trends, productivity, occupancy, and other metrics to improve forecasting accuracy.
• Create and maintain workforce capacity plans to ensure adequate staffing levels.
• Determine staffing requirements and recommend hiring plans based on forecasted demand.
• Partner with recruitment teams to ensure workforce requirements are met through timely hiring and onboarding.
• Develop and manage schedules that ensure optimal staffing coverage and efficiency.
• Prepare weekly, bi-weekly, and monthly schedules and monitor adherence in real time.
• Monitor staffing levels, attendance, and schedule adherence; adjust as needed.
• Coordinate schedule changes with operations; provide actionable workforce insights.
• Prepare dashboards and reports to support management decisions.
• Identify opportunities for process improvements and automation.

Ausbildung

Bachelor's degree in Business Administration or Operations Management

Tools

Microsoft Excel

Power BI

Verint

NICE IEX

Aspect

Genesys WFM

Jobbeschreibung

Asia Select, Inc. is seeking an experienced leader to develop and manage workforce strategies that optimize staffing levels to meet operational demand and business needs.

The role oversees forecasting, scheduling, capacity planning, real-time management, and analytics to maximize productivity and service levels. You will collaborate with Operations, People & Culture, Learning & Development, and other stakeholders to align workforce plans with organizational objectives and support sustainable