Strategic Workforce Planning & Analytics Lead

Nestlé; Meycauayan; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

You will analyze volume trends, develop short- and long-term forecasts, monitor metrics, and enable automation with advanced analytics tools. Collaboration with Operations, HR, Finance, IT and vendors is essential.

Qualifications

• Bachelor's degree in Statistics, Mathematics, Industrial Engineering, Economics, Computer Science, Business Analytics, or related field.
• Minimum 5 years of experience in Workforce Management, Capacity Planning, Forecasting, Workforce Analytics, or Contact Center Operations.
• At least 3 years of experience in forecasting, capacity planning, scheduling, or real-time workforce management.

Responsibilities

• Own end-to-end workforce planning, forecasting, and capacity management processes.
• Analyze historical volume trends, demand patterns, seasonality, and operational requirements to ensure staffing plans and schedules are accurate and optimized.
• Develop short-term and long-term workforce forecasts and staffing strategies.
• Monitor workforce performance metrics, identify risks, and recommend solutions to support service delivery goals.
• Lead reporting and analytics initiatives, transforming workforce data into actionable business insights.
• Manage scenario planning for business continuity, transitions, operational growth, and workforce changes.
• Drive workforce governance across multiple vendors and locations.
• Partner with Operations, HR, Finance, IT, and vendor stakeholders to support workforce strategy and performance management.
• Support reporting automation and continuous improvement initiatives.

Skills

Statistical analysis

Forecasting

Workforce analytics

Vendor management

Cross-functional collaboration

Education

Bachelor's degree in Statistics, Mathematics, Industrial Engineering, Economics, Computer Science, Business Analytics

Tools

Genesys

Amazon Connect

Five9

NICE

Verint

Aspect

Calabrio

Excel

SQL

Power BI

Job description

You will analyze volume trends, develop short- and long-term forecasts, monitor metrics, and enable automation with advanced analytics tools. Collaboration with Operations, HR, Finance, IT and vendors is essential.