Associate Technical Account Manager | Client Success (Hybrid)

Nice Ltd.; Manila; Hybrid; PHP 3,790,000 - 6,317,000; Full time

Job summary

NiCE is seeking an Associate Technical Account Manager (Customer Success Manager) to resolve complex problems and provide top-tier technical and customer service to key accounts. You will help clients succeed with NiCE products, expand usage, and serve as a reliable reference for prospective customers.

Your role will involve advising clients, building strategic relationships, and collaborating with internal teams to ensure client satisfaction.

Qualifications

• Bachelor's degree in Computer Science, Business Information Systems, or a related field, or equivalent work experience.
• 3 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
• Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
• Excellent customer service and communication skills, with fluency in both written and verbal communication.
• Ability to multitask effectively and thrive in a fast-paced environment.
• Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.
• Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications is a plus.

Responsibilities

• Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NiCE products and services.
• Foster Strategic Relationships: Build strong, collaborative relationships with clients, fostering trust and long-term partnerships.
• Deliver Exceptional Service: Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service.
• Technical Expertise: Leverage deep knowledge of NiCE products and technologies to troubleshoot client issues and optimize their solutions.
• Client-Centric Approach: Gain a comprehensive understanding of each client's business needs and identify opportunities to enhance their success with NiCE solutions.
• Communication & Knowledge Sharing: Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NiCE products and services.
• Continuous Improvement: Contribute to the development and improvement of NiCE products and services by identifying and recommending enhancements based on client feedback.

Skills

Technical problem-solving

Customer service

Communication

Multitasking

Contact center software

Education

Bachelor's degree in Computer Science, Business Information Systems, or a related field

Job description

NiCE is seeking an Associate Technical Account Manager (Customer Success Manager) to resolve complex problems and provide top-tier technical and customer service to key accounts. You will help clients succeed with NiCE products, expand usage, and serve as a reliable reference for prospective customers.

Your role will involve advising clients, building strategic relationships, and collaborating with internal teams to ensure client satisfaction.