Hybrid Associate Tech Account Manager & Customer Success

NiCE; Manila; Hybrid; PHP 600,000 - 800,000; Full time

Benefits offered by this job

NiCE-FLEX hybrid model

Global company culture

Job summary

NiCE is seeking an Associate Technical Account Manager to resolve complex problems and provide excellent technical and customer service to key accounts. You will help clients succeed with our technology, expand usage, and become a reference for prospects.

You will drive client success, build strategic relationships, collaborate with internal teams, and contribute to product improvements. NiCE-FLEX offers a hybrid model with 2 days in-office and 3 days remote each week.

Qualifications

• Bachelor's degree in Computer Science, Business Information Systems, or related field, or equivalent work experience.
• 3 years of experience in a technical or service role within software, telecom, customer service, or service delivery.
• Demonstrated proficiency in technical problem-solving and advanced troubleshooting.

Responsibilities

• Drive client success as a trusted advisor for key accounts.
• Deliver exceptional technical support and customer service across teams.
• Build strategic relationships and understand clients' business needs.
• Leverage NiCE product knowledge to troubleshoot and optimize solutions.
• Train clients to maximize their NiCE investments and share best practices.

Skills

Technical problem-solving

Customer service

Communication

Multitasking

Contact center knowledge

Education

Bachelor's degree in CS or related

Job description

NiCE is seeking an Associate Technical Account Manager to resolve complex problems and provide excellent technical and customer service to key accounts. You will help clients succeed with our technology, expand usage, and become a reference for prospects.

You will drive client success, build strategic relationships, collaborate with internal teams, and contribute to product improvements. NiCE-FLEX offers a hybrid model with 2 days in-office and 3 days remote each week.