Hybrid Associate Technical Account Manager (Key Accounts)

NICE Systems; Manila; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

NiCE is seeking an Associate Technical Account Manager to resolve complex problems and deliver excellent technical and customer service to key accounts, expanding usage of NiCE products and becoming a reference for prospective customers.

You'll work with Care Plus packages, align with internal teams, and leverage deep NiCE product knowledge. NiCE-FLEX provides 2 days in the office and 3 days remote each week.

Qualifications

• Bachelor's degree in CS or related field or equivalent experience.
• At least 3 years in a technical or service role in software/telecom/customer service.
• Demonstrated strong analytical and advanced troubleshooting skills.
• Excellent written and verbal communication and customer service.
• Ability to multitask in a fast-paced environment.
• Working knowledge of contact center software design and functionality.
• Bonus: experience in Telecom, Connectivity, Programming – Integrations.

Responsibilities

• Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NiCE products and services.
• Foster Strategic Relationships: Build strong, collaborative relationships with clients, fostering trust and long-term partnerships.
• Deliver Exceptional Service: Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service.
• Technical Expertise: Leverage deep knowledge of NiCE products and technologies to troubleshoot client issues and optimize their solutions.
• Client-Centric Approach: Gain a comprehensive understanding of each client's business needs and identify opportunities to enhance their success with NiCE solutions.
• Communication & Knowledge Sharing: Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NiCE products and services.
• Continuous Improvement: Contribute to the development and improvement of NiCE products and services by identifying and recommending enhancements based on client feedback.

Skills

Technical problem-solving

Analytical thinking

Customer service

Communication skills

Multitasking

Team collaboration

Education

Bachelor's degree in CS or related field

Tools

Contact center software

Job description

NiCE is seeking an Associate Technical Account Manager to resolve complex problems and deliver excellent technical and customer service to key accounts, expanding usage of NiCE products and becoming a reference for prospective customers.

You'll work with Care Plus packages, align with internal teams, and leverage deep NiCE product knowledge. NiCE-FLEX provides 2 days in the office and 3 days remote each week.