Strategic Reporting Analyst - WFM & Data Insights

ibex

Metro Manila

On-site

PHP 2,648,000 - 4,035,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

IBEX Jamaica is seeking a Reporting Analyst to manage report development and analysis for WFM programs across all sites. You will work to improve report content, reliability, and distribution, collaborating with stakeholders to identify issues and implement enhancements.

The role requires strong analytical skills, experience with WFM tools, and proficiency in Business Objects, SQL, and advanced MS Excel. A Bachelor’s degree and excellent English communication are essential for success in this

Qualifications

Strong analytical and mathematical abilities.
Experience in WFM, ACD, or stats preferred.
Call center/BPO experience a plus.
Experience with reporting systems and data visualization.
Bachelor's degree required.
Excellent English communication.

Responsibilities

Suggest new or improved reporting methods to enhance content and completeness.
Consult with stakeholders to identify problems and gather improvement ideas.
Assess report purpose and content to develop better formats and controls.
Review reports for origin, flow, format, frequency, and distribution.
Evaluate findings using workflow and retention concepts.
Prepare and issue instructions for report generation and distribution per updated policies.