WFM Reporting Analyst — Automated Insights & Dashboards

INTELEGENCIA BPO LLC CORP.

Pasig

On-site

PHP 420,000 - 680,000

Full time

8 days ago

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Job summary

INTELEGENCIA BPO LLC CORP. is seeking a detail-oriented Reporting Analyst to support Workforce Management and Operations. You will collect, validate, and analyze data from multiple sources, and develop daily, weekly, and monthly reports and dashboards to drive business decisions.

The role requires 3+ years of WFM or related experience, proficiency in Excel, and familiarity with Power BI or Tableau. You will collaborate with WFM, Operations, Finance, and HR to optimize staffing and reporting

Qualifications

Minimum 3 years in Workforce Management, Reporting, or related field.
Strong analytical and problem-solving abilities with attention to detail.
Proficient in Excel and handling large datasets; able to work with databases.
Experience with data visualization tools like Power BI or Tableau is advantageous.

Responsibilities

Collect, consolidate, validate, and analyze workforce and operational data from multiple sources.
Develop and maintain daily, weekly, and monthly reports and dashboards.
Prepare ad-hoc reports based on business requirements.
Monitor KPIs such as AHT, SL, Occupancy, Shrinkage, Attrition, Attendance, Schedule Adherence, and Staffing Levels.
Analyze workforce trends, identify performance gaps, and conduct Root Cause Analysis (RCA).
Develop staffing schedules and provide workforce-related recommendations.
Identify opportunities to improve utilization and reduce costs.
Create automated reporting solutions to improve accuracy.
Provide timely insights to WFM, Operations, and leadership.