Strategic Release Architect

Manulife/John Hancock; Makati; Hybrid; PHP 1,200,000 - 2,200,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Manulife/John Hancock in the Philippines seeks an experienced Release Manager to own and evolve enterprise release processes. You will manage end-to-end release plans, coordinate cross-functional teams, and drive governance across CAB, risk assessments, and deployment readiness.

Join a hybrid delivery environment focusing on ITIL-aligned change and release management, automation opportunities, and executive reporting on risk posture and release performance.

Qualifications

• 5–10 years of progressive experience in Release and Deployment Management within complex enterprise environments.

Responsibilities

• Own and evolve Digital Storefront Release Management processes, aligning with enterprise standards and governance
• Create and manage end-to-end release plans: scheduling, coordination, dependency/risk management, and conflict-free implementation windows
• Conduct release/change planning and risk mitigation reviews; ensure observability, rollback, and incident response plans are in place
• Oversee operational readiness and quality gates; provide executive visibility into change risk posture
• Investigate ad-hoc issues, drive root cause analysis and remediation; develop collision avoidance strategies
• Provide SME guidance across Release Management, Test Environment, Development, QA, and support segments; enable agile and hybrid delivery cadences
• Protect organizational interests by identifying, escalating, and managing risks, dependencies, controls, and compliance requirements (e.g., DRP/BRP, audit, change management)
• Support production stability with 2nd/3rd line incident support, post-implementation reviews, and continuous improvement of processes and metrics
• Facilitate CAB meetings and release readiness reviews.
• Coordinate stakeholder sign-offs and deployment approvals.
• Own release communications before, during, and after deployment.
• Manage release risks, dependencies, conflicts, and escalation processes.
• Maintain audit-ready release documentation and deployment evidence.
• Drive standardization of release processes across teams.
• Develop repeatable release templates, checklists, and governance frameworks.
• Identify opportunities to automate release readiness validation and deployment activities.
• Define and monitor Release KPIs, release success metrics, and change-failure rates.

Skills

Release Management

Change Management

CAB coordination

CI/CD pipelines

DevOps principles

Tools

ServiceNow

Jira

Confluence

GitHub

Job description

Manulife/John Hancock in the Philippines seeks an experienced Release Manager to own and evolve enterprise release processes. You will manage end-to-end release plans, coordinate cross-functional teams, and drive governance across CAB, risk assessments, and deployment readiness.

Join a hybrid delivery environment focusing on ITIL-aligned change and release management, automation opportunities, and executive reporting on risk posture and release performance.