Strategic Release Manager: Enterprise Deployments & Risk

Manulife IT Delivery Center Asia Inc.; Makati; Sur place; PHP 1 200 000 - 1 900 000; Plein temps

Résumé du poste

Manulife IT Delivery Center Asia Inc. invites an experienced Release Manager to lead end-to-end release management for the Digital Storefront program.

You will oversee planning, risk management, and governance across Development, QA, Staging, and Production environments, ensuring reliable deployment and operational readiness. The role requires deep ITIL knowledge, hands-on ServiceNow change management, and ability to coordinate with global teams in North America and Asia.

Qualifications

• 5–10 years of progressive experience in Release and Deployment Management within complex enterprise environments.
• Deep knowledge of ITIL-based Change and Release Management processes.
• Hands‑on experience with ServiceNow Change Management workflows, CAB coordination, risk assessments, approvals, and deployment governance.

Responsabilités

• Own and evolve Digital Storefront Release Management processes, aligning with enterprise standards and governance
• Create and manage end-to-end release plans: scheduling, coordination, dependency/risk management, and conflict-free implementation windows
• Conduct release/change planning and risk mitigation reviews; ensure observability, rollback, and incident response plans are in place
• Oversee operational readiness and quality gates; provide executive visibility into change risk posture
• Investigate ad‑hoc issues, drive root cause analysis and remediation; develop collision avoidance strategies
• Provide SME guidance across Release Management, Test Environment, Development, QA, and support segments; enable agile and hybrid delivery cadences
• Protect organizational interests by identifying, escalating, and managing risks, dependencies, controls, and compliance requirements (e.g., DRP/BRP, audit, change management)
• Support production stability with 2nd/3rd line incident support, post-implementation reviews, and continuous improvement of processes and metrics
• Facilitate CAB meetings and release readiness reviews.
• Coordinate stakeholder sign-offs and deployment approvals.
• Own release communications before, during, and after deployment.
• Manage release risks, dependencies, conflicts, and escalation processes.
• Maintain audit-ready release documentation and deployment evidence.
• Drive standardization of release processes across teams.
• Develop repeatable release templates, checklists, and governance frameworks.
• Identify opportunities to automate release readiness validation and deployment activities.
• Define and monitor Release KPIs, release success metrics, and change-failure rates.

Connaissances

ITIL framework

Release management

Stakeholder management

Agile & DevOps

Risk assessment

Outils

ServiceNow

Jira

Confluence

GitHub

Power BI

Description du poste

Manulife IT Delivery Center Asia Inc. invites an experienced Release Manager to lead end-to-end release management for the Digital Storefront program.

You will oversee planning, risk management, and governance across Development, QA, Staging, and Production environments, ensuring reliable deployment and operational readiness. The role requires deep ITIL knowledge, hands-on ServiceNow change management, and ability to coordinate with global teams in North America and Asia.