Strategic Outbound Performance & Client Success Lead

Pavago; Philippines; Remote; PHP 5,576,000 - 8,055,000; Full time

Job summary

Pavago is seeking an Outbound Performance & Client Success Lead to own client performance, retention, and cold email campaign success within our fast-growing outbound agency.

You’ll manage 20–30 active client accounts, ensure campaigns are technically sound, achieve inbox delivery, and drive meetings and pipeline with data-driven optimization. This remote role requires overlap with the U.S. time zone and a hands-on approach to strategy, copywriting, deliverability, and operating SOPs.

Qualifications

• Experience managing client accounts within a cold email agency or outbound-focused startup.
• Strong hands-on understanding of cold email campaigns, deliverability, inbox placement, sender reputation, and outbound infrastructure.
• Proven experience diagnosing and improving underperforming outbound campaigns.
• Strong cold email copywriting and messaging skills.
• Experience optimizing targeting, personalization, and sequences.
• Experience using outbound tools, automation platforms, CRMs, and reporting dashboards.
• Practical experience using AI tools to improve outbound workflows and operations.
• Strong analytical and troubleshooting skills.
• Excellent written and verbal English communication.
• Confidence communicating directly with clients, founders, and executives.
• Ability to manage multiple accounts and priorities simultaneously.
• Availability during U.S. time zone overlap.

Responsibilities

• Own campaign performance across assigned client accounts.
• Ensure campaigns are properly configured before launch, including domains, inboxes, deliverability setup, targeting, sequencing, and messaging.
• Monitor reply rates, inbox placement, sender reputation, and overall campaign health.
• Diagnose underperforming campaigns and identify root causes.
• Improve targeting, personalization, messaging, and conversion performance.
• Write and optimize cold email copy.
• Test subject lines, hooks, CTAs, offers, and sequences.
• Run structured experiments to improve replies, meetings booked, and pipeline generated.
• Focus on real business outcomes rather than vanity metrics.
• Monitor inbox placement and deliverability health.
• Understand sender reputation, domain health, and outbound infrastructure.
• Identify technical issues affecting campaign performance.
• Troubleshoot deliverability problems independently where possible.
• Coordinate with outreach and technical teams when deeper infrastructure changes are needed.
• Ensure outbound campaigns follow strong deliverability practices.
• Improve campaign delivery systems and operational workflows as the company scales.
• Maintain organized tracking for client health, SLAs, campaign performance, retention, risks and escalations.
• Build and improve internal SOPs, playbooks, and documentation.
• Create repeatable processes for campaign optimization and client management.
• Use AI and automation to improve reporting, workflows, and operational consistency.
• Identify inefficiencies and proactively implement improvements.
• Work directly with the founder and outbound team.
• Provide clear visibility into client health, campaign performance, risks, and retention trends.
• Surface potential problems before they elevate.
• Share optimization insights and operational recommendations.
• Coordinate with outreach and technical teams to resolve campaign issues.
• Support long-term client growth and operational scalability.

Skills

Cold email campaigns

Deliverability

Inbox placement

Sender reputation

Outbound infrastructure

Campaign optimization

Copywriting

AI tooling for workflows

Analytical troubleshooting

English communication

Client relationship management

Time management

Education

Experience with B2B outbound

Tools

Outlook/Email platforms

CRM platforms

Reporting dashboards

AI tools for outreach

Job description

Pavago is seeking an Outbound Performance & Client Success Lead to own client performance, retention, and cold email campaign success within our fast-growing outbound agency.

You’ll manage 20–30 active client accounts, ensure campaigns are technically sound, achieve inbox delivery, and drive meetings and pipeline with data-driven optimization. This remote role requires overlap with the U.S. time zone and a hands-on approach to strategy, copywriting, deliverability, and operating SOPs.