Senior Operations Manager - Lead Teams to Peak Performance

ibex; Philippines; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

ibex is seeking a Sr. Operations Manager in the Philippines to oversee Operations Managers, team leaders, and their teams, ensuring service quality and performance targets for clients, while aligning with corporate policies.

The role emphasizes driving productivity, client relations, and continuous service improvement. The ideal candidate will have strong leadership, excellent communication, and analytical skills, with a Bachelor’s Degree or equivalent experience and at least five years in a

Qualifications

• Bachelor’s Degree or equivalent work experience required.
• Strong leadership and interpersonal skills required.
• Excellent communication and analytical abilities required.

Responsibilities

• Lead and inspire the team to meet/exceed targets.
• Develop Operations Managers for top performance.
• Monitor staff performance and provide coaching.

Skills

Communication

Leadership

Analytical

Time management

Education

Bachelor’s Degree

Equivalent work experience

Job description

ibex is seeking a Sr. Operations Manager in the Philippines to oversee Operations Managers, team leaders, and their teams, ensuring service quality and performance targets for clients, while aligning with corporate policies.

The role emphasizes driving productivity, client relations, and continuous service improvement. The ideal candidate will have strong leadership, excellent communication, and analytical skills, with a Bachelor’s Degree or equivalent experience and at least five years in a