Strategic Operations Leader: Client Delivery & Growth

Probe CX; Makati; On-site; PHP 1,800,000 - 3,600,000; Full time

Job summary

Probe CX in the Philippines seeks a seasoned site leader to drive profitable growth across all clients, align resources, and ensure high service quality. The role partners with HR to retain top talent, develops supervisors, and strengthens client relations through proactive, cost-efficient solutions.

You will manage a large team, oversee cross-functional operations, and represent Probe CX in community activities while pursuing corporate goals with fiscal discipline.

Qualifications

• 7-9 years of industry-related experience, including 2-4 years of contact center managerial experience or 10+ years of professional-level business management experience, including 2-4 years managerial experience; fintech campaign is preferred

Responsibilities

• Profitable business growth across all clients within the site, including forecasting/resource planning and prioritization.
• Achieves site revenue and profit goals; sets and maintains priorities to meet client, facility and corporate goals.
• Oversees associate satisfaction, retention and mentoring/development of staff.
• Nurtures client relationships and ensures proactive delivery to improve quality and lower service costs.
• Leads community involvement to project a positive Probe image in the local market.

Skills

Fiscal management

Leadership

Communication

Facilitation

Project management

Microsoft Office

Tools

Microsoft Office

Job description

Probe CX in the Philippines seeks a seasoned site leader to drive profitable growth across all clients, align resources, and ensure high service quality. The role partners with HR to retain top talent, develops supervisors, and strengthens client relations through proactive, cost-efficient solutions.

You will manage a large team, oversee cross-functional operations, and represent Probe CX in community activities while pursuing corporate goals with fiscal discipline.