Senior Operations Leader - P&L, Client Growth

Probe Group; Makati; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

Probe Group is seeking an Operations Director in Makati City to manage a customer contact management site. The successful candidate will oversee business growth, ensure associate satisfaction, and foster client relationships while maintaining high-quality service.

With a minimum of 7-9 years of industry-related experience and strong fiscal management skills, the Operations Director will lead a team and drive operational excellence. Regular business travel is required (up to 25%).

Qualifications

• 7-9 years of industry-related experience, including managerial experience in contact centers.
• Preferred experience managing a fintech campaign.
• Ability to analyze processes and enact operational changes.

Responsibilities

• Manage profitable business growth across clients.
• Ensure associate satisfaction and development.
• Nurture client relationships and enhance service delivery.
• Promote a positive image of Probe within the community.

Skills

Strong fiscal management skills

Leadership and interpersonal skills

Excellent verbal and written communication skills

Strong facilitation and presentation skills

Project management and planning skills

Solid computer skills (Microsoft Office)

Job description

Probe Group is seeking an Operations Director in Makati City to manage a customer contact management site. The successful candidate will oversee business growth, ensure associate satisfaction, and foster client relationships while maintaining high-quality service.

With a minimum of 7-9 years of industry-related experience and strong fiscal management skills, the Operations Director will lead a team and drive operational excellence. Regular business travel is required (up to 25%).