Operations Manager - Multi-LOB Accounts & Team Growth

Probe CX; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Probe CX in Angeles, Pampanga is seeking an Operations Manager to oversee day-to-day operations, drive efficiency, and ensure quality and client satisfaction across multiple lines of business. You will lead Team Leaders, manage staff, and implement strategies to improve productivity and profitability.

The role requires strong leadership, budgeting, and forecasting skills, with focus on service levels and compliance.

Qualifications

• At least 1 year of Operations Manager experience.
• Real-estate experience/account is preferred but not required.
• Blended account experience is highly desirable.
• Demonstrated leadership and people management skills.
• Experience in budget planning, forecasting, and performance reporting.
• Strong communication, organizational, and decision-making abilities.
• Must be amenable to work in Angeles, Pampanga site.

Responsibilities

• Oversee operations across multiple lines of business (LOBs), managing Team Leaders and operational staff.
• Lead and coach Team Leaders to achieve productivity, quality, customer experience, and client KPI targets.
• Ensure daily service levels, compliance standards, and performance objectives are consistently met.
• Develop team and individual goals and implement action plans to drive results.
• Monitor staffing, workforce coverage, and training needs to ensure operational readiness.
• Collaborate closely with internal departments, campaigns, and senior management.
• Ensure excellent client service through effective issue resolution and continuous improvement initiatives.
• Ensure compliance with company policies, procedures, and operational standards.
• Support talent development, succession planning, and team capability building.

Skills

Leadership

People management

Budgeting & forecasting

Communication

Multiple priorities

Tools

MS Office

Call center tools

Job description

Probe CX in Angeles, Pampanga is seeking an Operations Manager to oversee day-to-day operations, drive efficiency, and ensure quality and client satisfaction across multiple lines of business. You will lead Team Leaders, manage staff, and implement strategies to improve productivity and profitability.

The role requires strong leadership, budgeting, and forecasting skills, with focus on service levels and compliance.