Strategic Operations Director: Growth & Excellence

ALORICA TELESERVICES, INC.

Philippines

On-site

PHP 3,500,000 - 4,800,000

Full time

5 days ago

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Job summary

ALORICA TELESERVICES, INC. is seeking a Senior Director of Operations to oversee performance across business units and drive scalable growth.

You will lead cross-functional teams, enhance processes, and shape operational strategy while maintaining strong client and stakeholder relationships. Responsibilities include strategic leadership, optimizing workflows, managing budgets, and mentoring managers to sustain high performance.

Qualifications

10+ years of progressive leadership experience in operations.
3–5 years at a Director level or higher in a call center or BPO operations.
Proven ability to manage large, multi-functional teams.
Strong budget, financial management and strategic thinking.

Responsibilities

Drive the overall operational strategy and align goals with organizational objectives.
Oversee daily operations, optimize workflows, and implement best practices to ensure maximum efficiency and performance.
Manage operating budgets and drive profitability across programs.
Lead, mentor, and empower operational managers and staff to foster high performance and retention.
Maintain strong relationships with clients and stakeholders, ensuring compliance, quality standards, and high service delivery levels.