Strategic Managed Services Leader

Techoneglobal; Muntinlupa; Hybrid; PHP 2,400,000 - 4,200,000; Full time

Benefits offered by this job

Performance bonuses

Day 1 HMO and life insurance

Hybrid work arrangements

Training & certifications

Job summary

Tech One Global in the Philippines is seeking a seasoned Managed Services Lead to provide strategic oversight and operational leadership for the organization’s managed services portfolio. You will drive automation, cost optimization, and service innovation while ensuring SLA/OLA compliance and ITIL/ISO standards, collaborating with a diverse global team to scale digital transformation initiatives.

Your leadership will foster a culture of accountability, continuous improvement, and

Qualifications

• Bachelor’s degree in IT, Business Administration, or related field.
• 8–10 years of IT service delivery/operations experience with at least 3 years in a leadership role.
• Proven track record managing multi-client, multi-service portfolios.
• Deep understanding of ITIL, cloud services, and managed infrastructure.

Responsibilities

• Define and execute the managed services strategy aligned with business goals.
• Oversee multiple service delivery streams to ensure high-quality service.
• Monitor SLA/OLA compliance and standardize delivery processes.
• Lead, coach, and develop Service Delivery Managers and technical leads.

Skills

Executive communication

Leadership

Stakeholder management

ITIL knowledge

Cloud services

Project management (PMP/PRINCE2)

Financial management

IT service delivery

Strategic thinking

ISO/COBIT/Lean Six Sigma

Certifications (AWS/Azure/GCP)

Education

Bachelor’s degree in IT or related field

Job description

Tech One Global in the Philippines is seeking a seasoned Managed Services Lead to provide strategic oversight and operational leadership for the organization’s managed services portfolio. You will drive automation, cost optimization, and service innovation while ensuring SLA/OLA compliance and ITIL/ISO standards, collaborating with a diverse global team to scale digital transformation initiatives.

Your leadership will foster a culture of accountability, continuous improvement, and