Senior Manager, Technology Services

Confidential; Quezon City; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

Confidential in the Philippines seeks a Technology Services Senior Manager to lead and oversee technology operations at our site. You will partner with local business leaders and global teams to ensure reliable, secure, and high-performing services while guiding teams across Network, End User Computing, Voice & Collaboration, and Information Protection.

You will drive operational excellence, manage incidents, and oversee vendor relationships to support site growth and compliance with security

Qualifications

• 8+ years in technology, infrastructure, or IT service delivery.
• 3+ years leading technology teams.
• Strong stakeholder management and communication skills.
• Experience in enterprise operations or large-scale environments is a plus.

Responsibilities

• Lead and develop a high-performing team.
• Drive operational excellence across technology support services.
• Manage incident resolution, service improvements, and stakeholder communications.
• Partner with business leaders and global technology teams to support growth.
• Ensure compliance with security, information protection, and audit requirements.
• Oversee vendor relationships and project execution.

Skills

Team leadership

Stakeholder management

Incident management

Communication

Operational excellence

Education

Bachelor's degree

Job description

Are you a strategic technology leader with a passion for operational excellence, people leadership, and delivering exceptional technology services? We're looking for a Technology Services Senior Manager to lead and oversee technology operations supporting our Philippines site.

In this role, you will serve as the primary technology partner for local business leaders while collaborating closely with global technology teams to ensure reliable, secure, and high-performing technology services. You'll lead a team of technology professionals supporting areas such as Network Services, End User Computing, Voice & Collaboration Services, and Information Protection.

What You'll Do

• Lead and develop a high-performing team of technology professionals.
• Drive operational excellence across technology support services.
• Manage incident resolution, service improvements, and stakeholder communications.
• Partner with business leaders and global technology teams to support operational priorities and site growth.
• Ensure compliance with security, information protection, and audit requirements.
• Oversee vendor relationships and support technology project execution.

What We're Looking For

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field.
• 8+ years of technology, infrastructure, or IT service delivery experience.
• 3+ years of experience leading technology teams.
• Strong stakeholder management and communication skills.
• Experience in enterprise operations, shared services, healthcare, contact center, or large-scale business environments is an advantage.
• Proven ability to lead change, drive continuous improvement, and deliver business results.

Why Join Us?

You'll be part of a dynamic and growing organization where technology plays a critical role in enabling business success. This position offers the opportunity to influence strategic initiatives, partner with global leaders, and make a meaningful impact on the colleague experience and operational performance.