Strategic IT Access & Provisioning Architect

HRTX; Philippines; On-site; PHP 400,000 - 800,000; Full time

Job summary

HRTX is seeking an IT Access & Provisioning Specialist to manage user access across enterprise applications and systems from the Philippines, supporting U.S.-based operations. You will provision, modify, and deactivate access in accordance with established policies, ensuring security, compliance, and audit readiness.

Collaborating with HR, IT, and business teams, you will handle onboarding, offboarding, role changes, and updates to critical EHR applications.

Qualifications

• Bachelor's degree in IT/CS or related field preferred.
• 3–5 years of IT access provisioning or IAM experience.
• Strong understanding of access control and user lifecycle management.
• Experience with Active Directory, Azure AD, and enterprise applications such as Microsoft 365, SAP, and ServiceNow.
• Hands-on experience with ITSM ticketing systems for managing access requests.
• Excellent attention to detail and organizational skills.
• Strong written and verbal communication skills in English.
• Ability to work independently and collaboratively in a remote, cross-functional team environment.

Responsibilities

• Provision, modify, and revoke user access to enterprise applications, systems, and services based on approved requests.
• Ensure all access provisioning activities comply with internal policies, security standards, and regulatory requirements.
• Collaborate with HR, IT, and business teams to support onboarding, offboarding, and role change processes.
• Collaborate with Business Analysts to implement updates and changes to critical EHR applications.
• Coordinate with external vendors to ensure timely and effective resolution of support needs.
• Maintain accurate records of access changes and approvals using ITSM tools (e.g., ServiceNow).
• Monitor and manage access request queues, ensuring timely resolution within defined SLAs.
• Troubleshoot access-related issues and elevate complex problems to appropriate support teams.
• Participate in periodic access reviews and assist with internal and external audit requests.
• Document and maintain standard operating procedures and knowledge base articles related to access provisioning.
• Support continuous improvement initiatives related to identity lifecycle management and access governance.

Skills

IAM

Active Directory

Azure AD

Microsoft 365

ServiceNow

ITSM

English communication

Remote collaboration

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

ServiceNow

Active Directory

Azure AD

Microsoft 365

Job description

HRTX is seeking an IT Access & Provisioning Specialist to manage user access across enterprise applications and systems from the Philippines, supporting U.S.-based operations. You will provision, modify, and deactivate access in accordance with established policies, ensuring security, compliance, and audit readiness.

Collaborating with HR, IT, and business teams, you will handle onboarding, offboarding, role changes, and updates to critical EHR applications.