Strategic HR Partner - Night Shift (Mandaluyong)

SSG; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Support Services Group (SSG) invites an HR Business Partner to join its Manila area operations, providing strategic and hands-on HR support within a fast-paced BPO environment. You will partner with site leaders for workforce planning, performance management, and employee relations, ensuring adherence to Philippine labor laws and company standards.

You will drive site initiatives, support compensation and benefits inquiries, and coordinate with payroll, legal, and IT teams, while maintaining

Qualifications

• Bachelor's degree in HR, business administration, or related field.
• HR experience in a BPO or call center.
• Knowledge of Philippine labor laws and DOLE compliance.
• Experience in employee relations, case management, and performance management.
• Strong communication and stakeholder management skills.
• Ability to handle sensitive and confidential matters with professionalism.
• Proficient in MS Office and HR systems.
• Amenable to work in Mandaluyong and night shift schedule.

Responsibilities

• Act as the primary HR partner for assigned site(s), providing day-to-day HR support to leaders and employees.
• Coordinate with internal support teams including Talent Acquisition, Workforce Management, Finance & Payroll, and IT.
• Assist in workforce planning, staffing movements, and site-level HR initiatives.
• Support implementation of HR programs, policies, and processes at the site level.
• Provide HR data, insights, and reports to support site leadership decision-making.
• Support end-to-end performance management, including goal setting, reviews, and calibration.
• Coach leaders on performance feedback, documentation, and PIP implementations.
• Monitor performance trends and recommend interventions to improve productivity.
• Manage employee disciplinary cases in compliance with procedures and due process.
• Conduct admin investigations, including interviews and evidence gathering.
• Prepare disciplinary notices and documentation.
• Represent the company in DOLE conferences and labor forums.
• Coordinate with Legal Counsel on labor cases.
• Maintain accurate case records and identify ER risks.
• Support and implement employee engagement initiatives.
• Address employee concerns, grievances, and engagement issues.
• Monitor attrition trends and analyze root causes.
• Conduct exit interviews and support retention strategies.
• Support town halls and recognition programs.
• Serve as HR contact for compensation and benefits inquiries.
• Assist with salary inquiries with Payroll and Finance.
• Support government-mandated benefits (SSS, PhilHealth, Pag-IBIG).
• Assist with leave administration and policy interpretation.
• Support HMO enrollment and benefits concerns.
• Ensure site compliance with policies and labor laws; support audits.
• Stay updated on labor law developments and necessary actions.

Skills

Communication,

Education

Bachelors in HR/Business Admin

Tools

HRIS

MS Office

Job description

Support Services Group (SSG) invites an HR Business Partner to join its Manila area operations, providing strategic and hands-on HR support within a fast-paced BPO environment. You will partner with site leaders for workforce planning, performance management, and employee relations, ensuring adherence to Philippine labor laws and company standards.

You will drive site initiatives, support compensation and benefits inquiries, and coordinate with payroll, legal, and IT teams, while maintaining