Strategic Freight Claims & Operations Coordinator

Vertiv Co; Mandaluyong; On-site; PHP 600,000 - 800,000; Full time

Job summary

Vertiv in Mandaluyong is seeking a Mis‑Shipment & Freight Claims Coordinator to manage end-to-end mis-shipment orders and freight damage/ loss claims across North America. You will protect customer experience, ensure accuracy, and drive recovery performance through strong cross‑functional collaboration.

The role requires coordinating with Sales, Order Management, Logistics, Quality, and Customers, managing investigations, documentation, resolutions, and timely recovery to maintain service levels

Qualifications

• 2 years minimum exposure in a Sales/Order entry support role ideally within a Manufacturing/Engineering setting.
• Bachelor's degree of any 4-year course.
• Efficiently organize and manage multiple priorities.
• Possess computer proficiency including familiarity with Microsoft Word and Excel.
• Display a proactive flexible approach to working within a team environment.
• Previous experience in an Electrical Contracting / Engineering/ Estimating background environment though preferable is not essential

Responsibilities

• Investigate and validate mis‑shipment/freight claims.
• Assemble complete evidence packages (POD, photos, BOL, shipment details).
• Coordinate with Customers, Customer Service, Shipping, and Quality.
• Issue corrective actions such as re‑shipments, replacements, or returns.
• Ensure on‑time documentation within carrier filing windows; communicate statuses and next steps to stakeholders.
• Provide customers and internal teams with clear status updates and next steps.

Skills

Multitasking

Communication

Teamwork

Proactive attitude

Time management

Adaptability

Attention to detail

Education

Bachelor's degree in any 4-year course

Tools

Microsoft Word

Microsoft Excel

Job description

Vertiv in Mandaluyong is seeking a Mis‑Shipment & Freight Claims Coordinator to manage end-to-end mis-shipment orders and freight damage/ loss claims across North America. You will protect customer experience, ensure accuracy, and drive recovery performance through strong cross‑functional collaboration.

The role requires coordinating with Sales, Order Management, Logistics, Quality, and Customers, managing investigations, documentation, resolutions, and timely recovery to maintain service levels