Strategic Enterprise CSM: Growth, Adoption & ROI

Darwinbox; Manila; Presencial; PHP 1.200.000 - 2.400.000; Jornada completa

Descripción de la vacante

Darwinbox is seeking a Customer Success Manager to drive measurable business value for enterprise clients, protect recurring revenue, and expand partnerships. The role blends relationship management with strategic advisory, growth planning, and customer outcomes leadership across cross-functional teams to maximize platform adoption and ROI.

You will act as a strategic voice for customers, coordinating with Sales, Product, and Implementation to align goals and governance, while nurturing

Formación

• MBA/PGDM (HR) or relevant work experience.
• 8+ years of experience in HR transformation, change management or HR consulting.
• Experience with HRMS implementation and HR tech projects.
• Proficient in Excel, Word and PowerPoint.
• Strong stakeholder management and cross-functional leadership.
• Excellent communication and consulting skills.

Responsabilidades

• Develop and execute HR transformation programs for enterprise clients.
• Manage executive engagements including QBRs and governance meetings.
• Protect retention and drive expansion through account growth and revenue retention.
• Coordinate cross-functional teams to deliver customer outcomes.
• Advise product and engineering on customer feedback and needs.
• Maintain governance, risk, and success plans for accounts.
• Build referenceable customers and advocate for Darwinbox.

Conocimientos

Executive stakeholder management

Enterprise SaaS

Cross-functional leadership

Analytical

Presentation skills

Educación

MBA/PGDM in HR

Herramientas

Gainsight

MS Excel

MS Word

PowerPoint

Descripción del empleo

Darwinbox is seeking a Customer Success Manager to drive measurable business value for enterprise clients, protect recurring revenue, and expand partnerships. The role blends relationship management with strategic advisory, growth planning, and customer outcomes leadership across cross-functional teams to maximize platform adoption and ROI.

You will act as a strategic voice for customers, coordinating with Sales, Product, and Implementation to align goals and governance, while nurturing