Strategic Enterprise CSM — Growth & Renewals

SmartRecruiters, Inc.; San Mateo; On-site; PHP 7,013,000 - 9,080,000; Full time

Benefits offered by this job

Dental insurance

Medical insurance

Vision insurance

Disability insurance

Life insurance

Flexible spending

Commuter benefits

Wellness benefits

Parental leave

Job summary

Freshworks is on a mission to help businesses delight their customers and employees through simple, powerful software. As a Customer Success Manager, you'll own a portfolio of North America Key and Enterprise customers, driving adoption, retention and growth.

You'll build trusted relationships with senior stakeholders, lead executive business reviews, and coordinate with Product, Engineering, Support, and Professional Services to deliver measurable business outcomes.

Qualifications

• 5+ years in customer-facing SaaS with enterprise customers.
• Proven ability to drive adoption, retention and growth.
• Strong stakeholder management including executives.

Responsibilities

• Manage a portfolio of 30-35 Key/Enterprise customers with $5M-$7M ARR.
• Build trusted relationships with business, technical and executive stakeholders.
• Drive adoption, value realization, and renewal readiness.
• Lead Executive Business Reviews and success planning.
• Coordinate cross-functional teams to resolve risks.
• Collaborate with Account Executives on renewals and expansion.
• Identify opportunities to deepen relationships and expand value.
• Work with Product, Engineering, Support, and Professional Services to deliver outcomes.
• Travel for executive engagements and onsite meetings.

Skills

SaaS experience

Enterprise accounts

Executive relationships

Renewals & expansion

EBR leadership

Cross-functional collab

Job description

Freshworks is on a mission to help businesses delight their customers and employees through simple, powerful software. As a Customer Success Manager, you'll own a portfolio of North America Key and Enterprise customers, driving adoption, retention and growth.

You'll build trusted relationships with senior stakeholders, lead executive business reviews, and coordinate with Product, Engineering, Support, and Professional Services to deliver measurable business outcomes.