Strategic Academic SaaS Success Manager

Research Solutions, Inc.; Mexico; Hybrid; PHP 2,190,000 - 3,285,000; Full time

Job summary

Research Solutions, Inc., a NASDAQ-listed company, seeks an Academic Customer Success Manager to manage SMB accounts across the Americas. This full-time remote role focuses on maximizing customer value, renewals, and expansion while leveraging data-driven account planning and cross-functional collaboration.

The ideal candidate brings 3+ years in SaaS customer success or account management, familiarity with academic research environments, and strong English communication skills.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or related SaaS roles.
• Familiarity with academic research environments is essential; sector experience preferred.
• Proven track record in renewals and account growth.
• Strong communication, presentation, and negotiation skills.
• Ability to analyze customer data and translate insights into strategies.

Responsibilities

• Serve as the primary contact for assigned academic SMB accounts.
• Drive engagement, adoption, and retention through proactive outreach.
• Align solutions with customers' business objectives.
• Monitor health scores and usage data to anticipate risks and opportunities.
• Conduct regular business reviews to showcase value and gather feedback.
• Partner with Product, Sales, and Support to advocate for customers.

Skills

Communication

Negotiation

Account management

Data analysis

Customer success

Tools

Gainsight

HubSpot

Salesforce

Job description

Research Solutions, Inc., a NASDAQ-listed company, seeks an Academic Customer Success Manager to manage SMB accounts across the Americas. This full-time remote role focuses on maximizing customer value, renewals, and expansion while leveraging data-driven account planning and cross-functional collaboration.

The ideal candidate brings 3+ years in SaaS customer success or account management, familiarity with academic research environments, and strong English communication skills.