Digital CSM: Scale Adoption & Retention

Avid; Manila; Hybrid; PHP 892,800 - 1,227,600; Full time

Benefits offered by this job

Health & Life Insurance

Professional Development Programs

Generous Leave Policies

Job summary

Avid is seeking a Digital Customer Success Manager to enhance customer engagement and retention strategies. This role involves designing and executing digital programs and working closely with various teams to improve the customer experience. Candidates should have at least 3 years of experience in Customer Success or related fields, with strong analytical skills to drive campaigns.

The position offers a hybrid work model and a comprehensive benefits package including health insurance, mentoring programs, and generous leave policies for a balanced work-life dynamic.

Qualifications

• 3+ years of experience in Customer Success or related fields in SaaS.
• Experience managing lifecycle campaigns and scalable engagement programs.
• Strong analytical skills to drive decision-making.

Responsibilities

• Build and manage digital customer journeys for onboarding and retention.
• Collaborate with teams to deliver timely communications.
• Monitor customer health signals and drive product adoption.

Skills

Customer Success

Lifecycle Marketing

Data Analysis

Communication Skills

Project Management

Tools

Salesforce

Gainsight

Marketo

Braze

Power BI

Job description

Avid is seeking a Digital Customer Success Manager to enhance customer engagement and retention strategies. This role involves designing and executing digital programs and working closely with various teams to improve the customer experience. Candidates should have at least 3 years of experience in Customer Success or related fields, with strong analytical skills to drive campaigns.

The position offers a hybrid work model and a comprehensive benefits package including health insurance, mentoring programs, and generous leave policies for a balanced work-life dynamic.