Strategic CMDB & Configuration Governance Lead

JG Summit Holdings Inc.; Pasig; On-site; PHP 1,000,000 - 1,200,000; Full time

Job summary

JG Summit Holdings Inc. is seeking a Configuration Manager to lead governance, accuracy, and continuous improvement of configuration management across the IT landscape. You will ensure reliable CMDB data to support service stability, risk management, and operational efficiency.

The role focuses on owning the CMDB framework, coordinating with Change, Incident, and Asset teams, and driving data quality and automation for scalable IT operations.

Qualifications

• Experience leading Configuration Management programs across IT infrastructure, applications, and services.
• Strong knowledge of ITIL practices and CMDB data governance.
• Experience with CMDB platforms (ServiceNow, BMC) and data quality improvements.
• Ability to translate technical data into actionable insights for leadership and stakeholders.
• Background in audit, compliance, or risk management.

Responsibilities

• Own and manage the Configuration Management framework and CMDB.
• Ensure data accuracy, completeness, and integrity across environments.
• Define and maintain CI standards, relationships, and lifecycle management.
• Support impact analysis, incident resolution, and change risk assessments.
• Drive CMDB data quality, audits, and compliance initiatives.
• Integrate discovery tools and automation for data population.
• Collaborate with Change, Incident, Problem, Release, and Asset Management teams.
• Establish and track KPIs, metrics, and reporting for configuration health.
• Lead continuous improvement and maturity uplift of configuration management practices.

Skills

Configuration Management

ITSM

ITIL v4

CMDB

ServiceNow

Azure

AWS

Data governance

Data quality

Stakeholder influence

Education

ITIL Certification (v4)

Tools

ServiceNow

BMC

Job description

JG Summit Holdings Inc. is seeking a Configuration Manager to lead governance, accuracy, and continuous improvement of configuration management across the IT landscape. You will ensure reliable CMDB data to support service stability, risk management, and operational efficiency.

The role focuses on owning the CMDB framework, coordinating with Change, Incident, and Asset teams, and driving data quality and automation for scalable IT operations.