BMC Discovery & CMDB Lead

WTW; Taguig; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

WTW is seeking a CMDB & BMC Discovery Manager to lead the design, governance, and operation of the CMDB across ICT Technology. This role focuses on transforming BMC Discovery data into trusted configuration data to support service operations, risk management, and regulatory requirements.

You will drive service mapping, data quality controls, and integration with ITSM processes, embedding the CMDB as a core operational asset through collaboration with Service, Engineering, Tooling, and Data teams.

Qualifications

• Strong experience with BMC Discovery (ADDM / Helix) and CMDB platforms (e.g. BMC Helix / Remedy)
• Solid understanding of CMDB data models, reconciliation, and governance
• Experience embedding CMDB into ITSM processes (Incident, Change, Problem)
• Knowledge of infrastructure, cloud (Azure/AWS), and application architectures
• Proven ability to implement data quality controls and KPIs
• Strong stakeholder management, communication, and collaboration skills

Responsibilities

• Define and govern the CMDB model: Establish CI classes, relationships, lifecycle processes, and ownership aligned to ITIL and service architecture
• Own BMC Discovery capability: Manage platform configuration, coverage, and integration to ensure accurate, reconciled data flows into the CMDB
• Assure data quality (not ownership): Implement controls, validation, and KPIs to ensure CMDB data is complete, accurate, and auditable; drive remediation with domain teams
• Embed CMDB into operations: Enable dependency visibility across Incident, Problem, Change, and Major Incident processes to improve impact assessment and recovery
• Drive service mapping and dependency modelling: Build and mature service models that reflect real‑world relationships across applications, infrastructure, and third parties
• Support risk and regulatory outcomes: Ensure CMDB supports resilience requirements, auditability, and traceability (e.g. DORA, ISO)
• Lead continuous improvement: Track CMDB health, define maturity roadmap, and drive adoption across technology teams
• Collaborate and influence: Partner with Service, Engineering, Tooling, and Data teams as the CMDB/Discovery SME, ensuring the CMDB is a trusted operational asset

Skills

BMC Discovery

CMDB governance

ITSM processes

Cloud architectures

Data quality KPIs

Stakeholder management

Service mapping

Governance

Regulatory awareness

Scripting/Automation

Tools

BMC Discovery

BMC Helix

Remedy

Axonious

Job description

WTW is seeking a CMDB & BMC Discovery Manager to lead the design, governance, and operation of the CMDB across ICT Technology. This role focuses on transforming BMC Discovery data into trusted configuration data to support service operations, risk management, and regulatory requirements.

You will drive service mapping, data quality controls, and integration with ITSM processes, embedding the CMDB as a core operational asset through collaboration with Service, Engineering, Tooling, and Data teams.