Service Asset and Configuration Manager

Converge ICT Solutions Inc.; Pasig; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Converge ICT Solutions Inc. seeks a Service Asset and Configuration Manager to own the end-to-end lifecycle of IT HAM and SAM, and to ensure CMDB integrity for reliable infrastructure visibility.

This leadership role coordinates CI relationships, audits, license compliance, and asset optimization to control costs and reduce risk across enterprise IT. The role emphasizes governance, data accuracy, and strategic financial planning, partnering with procurement, security, and operations to maintain

Qualifications

• Bachelor's degree in IT, Engineering, or related field.
• 5–7 years in IT Asset Management or Configuration Management.
• Proven track record managing complex CMDB environments in enterprise settings.
• Experience with HAM and SAM including license modeling, cloud consumption, and compliance.

Responsibilities

• Define CMDB architecture, CI types, attributes, and relationship mapping.
• Maintain CMDB as a 'single source of truth' by resolving data conflicts from multiple discovery sources.
• Manage cradle-to-grave lifecycle for IT assets from procurement to decommissioning.
• Enforce standard operating procedures for asset onboarding to prevent 'Shadow IT'.
• Lead internal and external audit responses with defensible data to mitigate penalties.
• Conduct regular 'Wall-to-Wall' physical inventory counts and reconcile with digital records.
• Identify 'license harvesting' opportunities to reduce software spend.
• Map risks and dependencies, visualize CI impact on services and changes.

Skills

Discovery tools

SCCM

Cloud asset management

License analysis

Data integrity

Governance & compliance

JIRA Service Management

Education

Bachelor's degree in IT, Engineering, or related field

Tools

SCCM

JIRA Service Management

CMDB tooling

Job description

Role Summary

The Service Asset and Configuration Manager is a dual-focus leadership role responsible for the end-to-end lifecycle management of both IT Hardware Assets (HAM) and Software Assets (SAM), as well as the integrity of the Configuration Management Database (CMDB).The Service Asset and Configuration Manager will ensure that the organization has an accurate, reliable, and up-to-date view of the IT infrastructure required to deliver services. This includes managing the relationships between configuration items (CIs), overseeing audits, ensuring license compliance, and optimizing asset utilization to reduce costs and mitigate operational risks.

Qualifications

Qualifications & Experience

• Bachelor's degree in IT, Engineering, or related field


• Minimum 5-7 years in of experience in IT Asset Management or Configuration Management.


• Proven track record of managing complex CMDB environments in enterprise-level organizations.


• Experience with HAM (inventory tracking, lifecycle refresh) and SAM (license modeling, cloud consumption, and compliance).

Certifications (Preferred)

• ITIL v3 or v4 (Managing Professional or Strategic Leader track preferred)


• Certified IT Asset Manager (CITAM) or Certified Software Asset Manager (CSAM)


• ISO55001 Certification

Skills & Competencies

• Deep understanding of Discovery tools, SCCM, and cloud asset management


• Ability to interpret complex licensing agreements and perform gap analysis on CI data


• Deep familiarity with JIRA Service Management


• Rigorous focus on data accuracy and the ability to spot discrepancies in large datasets.


• High integrity regarding compliance, vendor contracts, and regulatory requirements

Key Responsibilities

Details

CMDB Architecture & Integrity

• Defines and maintains the logical structure of the CMDB, including CI types, attributes, and relationship mapping.


• Ensures the CMDB acts as a 'single source of truth' by resolving data conflicts from multiple discovery sources.

Lifecycle Governance

• Manages the 'Cradle-to-Grave' lifecycle for all IT assets, ensuring seamless transitions from procurement to secure decommissioning.


• Enforces standard operating procedures for asset onboarding to prevent 'Shadow IT' from entering the environment.

Compliance & Audit Defense

• Leads internal and external audit responses, providing defensible data to mitigate financial penalties from software vendors.


• Orchestrates regular 'Wall-to-Wall' physical inventory counts and reconciles them against digital records.

Strategic Financial Optimization

• Identifies 'license harvesting' opportunities by reallocating underutilized software seats, directly reducing operational expenditure.


• Forecasts hardware refresh budgets by analyzing asset , depreciation, and performance metadata.

Risk & Dependency Mapping

• Performs impact analysis for Change Management by visualizing how a single CI failure cascades across business services.


• Identifies 'Single Points of Failure' within the infrastructure through detailed relationship modeling.

Analytical Decision Making

• Uses metrics like 'CI Accuracy' and 'Unauthorized Change Rate' to identify process breakdowns in the IT value chain.


• Correlates incident trends with specific hardware models or software versions to trigger proactive replacement strategies.

Stakeholder & Vendor Liaison

• Translates complex licensing terms (EULAs) into actionable business guidance for procurement and legal teams.


• Facilitates 'Post-Mortem' reviews for audit failures or data discrepancies to ensure root-cause remediation.

Security & Regulatory Alignment

• Ensures all assets meet security baselines (e.g., encryption, agent versions) before being promoted to production.


• Maintains rigorous audit trails for sensitive data-bearing assets to comply with GDPR, SOX, or industry-specific regulations.