Strategic Client Tech Delivery Manager

Harris Global Business Services (GBS); Philippines; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Harris Global Business Services (GBS) in the Philippines seeks an experienced Client Relationship Manager to oversee technology accounts and coordinate delivery across multiple teams. The role emphasizes direct client communication, executive KPI/SLA reporting, and timely hosting issue resolution.

It requires driving program updates, ensuring collaboration among internal groups, and acting as the technology escalation point for clients while optimizing hosting margins and monitoring performance

Responsibilities

• Manages our technology client relationship including daily communications, weekly status meetings, and monthly KPI/SLA reporting to executives
• Owns all client hosting issues and ensures they are satisfactorily resolved
• Delivers regular program status updates and performance reporting
• Owns all collaboration to ensure internal groups and business partners are delivering successfully
• Technology escalation point for our clients
• Manages our hosting profit margin and continuously strives to maximize
• Manages environmental change control for client awareness and acceptance
• Manages numerous internal workstreams for our clients (decommissions, right-sizing, security, best practices)
• Executes performance monitoring tools and reporting for proactive issue identification and resolution

Job description

Harris Global Business Services (GBS) in the Philippines seeks an experienced Client Relationship Manager to oversee technology accounts and coordinate delivery across multiple teams. The role emphasizes direct client communication, executive KPI/SLA reporting, and timely hosting issue resolution.

It requires driving program updates, ensuring collaboration among internal groups, and acting as the technology escalation point for clients while optimizing hosting margins and monitoring performance