Store Supervisor ( SM MANILA & ROBINSONS ERMITA)

Star Paper Corporation; Metro Manila; On-site; PHP 179,000 - 257,000; Full time

Job summary

Star Paper Corporation is seeking a Store Supervisor in Metro Manila to oversee day-to-day operations, lead a sales team, and drive customer service excellence. The role requires experience in bags and luggage and a hands-on leader who can motivate staff and optimize store performance.

The successful candidate will manage cash, inventory, and visual merchandising while ensuring policy compliance and a high-quality shopping experience. This is a full-time on-site position in a retail environment.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Willing to work Saturdays, Sundays, and holidays.
• 2–3 years of related supervisory experience.
• Excellent customer service and interpersonal skills.
• Strong communication and organizational skills.
• Experience with POS systems and basic computer skills.
• Knowledge of bags and luggage products is a plus.

Responsibilities

• Oversee daily store operations and lead a sales team to meet targets.
• Set and drive sales targets with the team and monitor progress.
• Provide exceptional customer service and ensure a positive shopping experience.
• Train and supervise sales personnel and assign tasks.
• Schedule activities to ensure efficient store operation.
• Coach and support team members to reach their potential.
• Monitor and manage inventory levels for product availability.
• Conduct regular inventory checks and coordinate restocking.
• Assist with inventory ordering and receiving processes.
• Maintain attractive and organized store layout.
• Collaborate on eye-catching displays and promotions.
• Build and maintain strong customer relationships.
• Address inquiries and resolve issues promptly and professionally.
• Gather customer feedback and suggest improvements.
• Ensure compliance with company policies and safety standards.
• Monitor and report on store performance metrics.
• Handle cash register operations and reconcile daily sales.

Skills

Customer service excellence

Interpersonal communication

Team leadership

POS system proficiency

Merchandising and inventory management

Organization

Education

Bachelor's degree in Business Administration or related

Job description

DUTIES AND RESPONSIBILITIES:

The Store Supervisor will pay a key role in ensuring our store's smooth and efficient operation. Its mainly responsible for overseeing day to day store activities, leading a team is sales personnel, and actively contributing to our sales and customer service goals. The Store Supervisor should be an individual with bag and luggage sales experience who can lead by example and drive the success of the our store.

Operation of Stores/Outlets

• 1. Utilize your sales expertise to assist customers in finding the perfect products.
• 2. Set sales targets for the team and work together to achieve and exceed them.
• 3. Lead by example in providing exceptional customer service and promoting a positive shopping experience.
• 4. Train, and supervise a team of sales personnel.
• 5. Schedule and assign task to ensure efficient store operation.
• 6. Provide guidance, coaching, and support to team members to help them reach their full potential.
• 7. Monitor and manager inventory levels to ensure product availability.
• 8. Conduct regular inventory checks and coordinate restocking as needed.
• 9. Assist with inventory ordering and receiving processes.
• 10. Maintain an attractive and organized store layout.
• 11. Collaborate with the team to create eye-catching displays and promotional set-ups.
• 12. Build and maintain strong customer relationship.
• 13. Address customer inquiries, concerns, and issues in a timely and professional manner.
• 14. Gather customer feedback and make recommendations for improvements.
• 15. Ensure compliance with company policies, procedures and safety standards.
• 16. Monitor and report on store performance metrics.
• 17. Handle cash register operations and reconcile daily sales transactions.

Requirements & Qualifications

1. Candidate much a Bachelor's/Degree, Business Administration or any related course.
2. Willing to work in Saturday or Sunday or even Holiday / Store Operations.
3. At least 2-3 Year(s) of working experience in the related field is required for this position.
4. Required Skill(s): Excellent customer service and interpersonal skills
5. Has a strong communication and organizational skills background
6. Previous experience in supervisory or teal leadership is preferred.
7. Proficiency in point of sales(POS) system and basic computer skills.
8. Physical ability to stand, lift and mover merchandise as needed.
9. Knowledge of inventory management and merchandising techniques.
10. Familiarity with bags and luggage brand and products features.