Store Supervisor- LIFESTYLE GROVE (DUMAGUETE)

STARBREAKER CORP; Dumaguete; On-site; PHP 240,000 - 360,000; Full time

Job summary

STARBREAKER CORP is seeking aStore Supervisor for the Negros Oriental region. The role focuses on supervising baristas, coaching performance, and maintaining quality service with a friendly touch.

You will train staff, manage schedules, and ensure safety and cleanliness of the store while aligning with company policies. Responsibilities include overseeing cashiering, maintaining product knowledge, and supporting promotions and events.

Qualifications

• Experience supervising staff in food and beverage settings.
• Strong customer service and coaching abilities.
• Certificate in F&B service is advantageous.

Responsibilities

• Identify performance challenges and coach baristas for improvement.
• Supervise service with friendly, individualized attention to customers.
• Train baristas to prepare products accurately and quickly.
• Ensure welfare, safety, and security of employees and store operations.
• Manage staff schedules across shifts and locations as needed.
• Coordinate with Team Leaders to balance manpower and movements.
• Oversee cashiering and fund management and report sales per policy.
• Maintain product knowledge and coffee preparation as approved.
• Maintain cleanliness, sanitation, and equipment readiness.
• Keep workspace and store in optimal condition and coordinate repairs.
• Implement company policies and procedures as updated.
• Lead incident investigations involving staff and store operations.
• Handle timekeeping documents and employee benefits reporting.
• Support marketing promotions and staff education.

Skills

Staff supervision

Customer service

Coaching

Education

Certificate in Food and Beverage Service

Job description

1. SPECIFIC DUTIES AND RESPONSIBILITIES

1.1. Identifies Barista performance challenges, provides assistance, coaches their performance, monitors the progress of skillset, and capability for continuous improvement on the job.

1.2. Supervises Barista to ensure that serving of all products is with friendly, individualized attention towards each customer. Educates customers about all/premium beverage and food items.

1.3. Trains and oversees Baristas and ensures that products are prepared by them according to the approved made and processed in a timely manner to meet the speed and demand of the market and or customers.

1.4. Ensures welfare, safety, and security of employees, location, and store operation in general.

1.5. Manages staff schedules to meet the required manpower in various shifts and activities of his assigned store/s.

1.6. Coordinates with Team Leaders or Supervisors to balance manpower schedules and implement necessary staff movements.

1.7. Oversees cashiering and operational fund management; ensures that standard fund/amount is available in a timely manner. Administers bank deposits and sales reporting according to policies and procedures.

1.8. Maintains product expertise and prepares coffee mixture according to the approved made and process.

1.9. Manages and implements cleanliness, sanitation, and overall food and beverage safety, functioning equipment, and supplies available for efficient operation of the store.

1.10. Keeps workspace, and cart/store in its best condition. Coordinates all necessary repairs, refurbishing, and or maintenance jobs to ensure the overall look, and store/brand are according to approved identity.

1.11. Implements company policies, procedures, and protocols and any others that the company may introduce or revise from time to time.

1.12. Facilitates incident investigations involving employees or the general condition of the store, and its operation in relation with the lessor.

1.13. Administers the reporting requirements on employee benefits or Timekeeping related documents - Daily Time Records, pay slips, uniforms, etc.

1.14. Aids marketing promotions or store events and educate his staff accordingly.

2. MINIMUM REQUIREMENTS

2.1. With at least three (1) years actual experience as a supervisor in a restaurant, coffee shop, or equivalent experience in the food and beverage industry.

2.2. Barista a plus, with an equivalent certificate course in food and beverage service, an advantage.

2.4. Amenable to working on flexible operational, extended hours – as needed, and overseeing different stores/locations.

2.5. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it.

2.6. Willing to be assigned in DUMAGUETE branch