Store Operations & Customer Experience Lead

Wheyking Inc.; Pasacao; On-site; PHP 250,000 - 400,000; Full time

Job summary

Wheyking Inc. in the Philippines is seeking an operations-focused store manager to oversee daily sales, customer service, inventory, and delivery, ensuring adherence to SOPs.

You will lead a small team, manage budgets, monitor performance, and coordinate with the head office to safeguard brand standards and efficient store operations. The role requires strong problem-solving and customer service orientation, with collaboration across departments to maximize profitability.

Qualifications

• Experience in sales and store operations.
• Experience in supervisory or leadership role.
• Customer service oriented.
• Problem-solving skills.

Responsibilities

• Operations Management: Oversee daily store operations, including sales, customer service, inventory and delivery. Ensure adherance to SOPs.
• Customer Focus: Handle customer inquiries and complaints, maintain customer satisfaction and uphold the brand image.
• Team Leadership: Train, supervise, and motivate staff.
• Financial Management: Manage budgets, track sales, and maximize profitability.
• Inventory Control: Maintain optimal stock levels to avoid stockouts.
• Reporting & Analysis: Prepare and submit reports (sales, cash, inventory, etc.) to head office.
• Store Maintenance: Ensure store cleanliness, security, and overall presentation.
• Liason with Head office: Communicate effectively with head office and manage store assets.

Skills

Operations Management

Customer Service

Team Leadership

Sales

Inventory Management

Financial Management

Reporting & Analysis

Store Maintenance

Head Office Liaison

Education

College graduate

College Level

Job description

Wheyking Inc. in the Philippines is seeking an operations-focused store manager to oversee daily sales, customer service, inventory, and delivery, ensuring adherence to SOPs.

You will lead a small team, manage budgets, monitor performance, and coordinate with the head office to safeguard brand standards and efficient store operations. The role requires strong problem-solving and customer service orientation, with collaboration across departments to maximize profitability.