Store Operations Leader

Select Goods; Santa Rosa; On-site; PHP 350,000 - 500,000; Full time

Job summary

Select Goods in the Philippines is seeking a Store Manager to lead daily store operations, drive sales, manage inventory, and ensure compliance with company standards. You will oversee store teams, monitor performance, and uphold a safe, organized shopping environment.

This role requires a Bachelor's in Business Administration or related field and 2–3 years of retail or store operations experience. You will supervise staff, optimize processes, and report on financial and operational metrics.

Qualifications

• Bachelor's degree in Business Administration, Management, Marketing, or related field.
• 2–3 years of experience in retail or store operations management.
• Experience supervising a team.
• Strong knowledge of sales management, inventory control, and store operations.
• Experience preparing sales reports and monitoring store profitability.
• Proficiency in Microsoft Office, particularly Excel.
• Excellent leadership, communication, decision‑making, problem‑solving, and analytical skills.
• A customer‑oriented and results‑driven approach.
• Willingness to work on shifting schedules, weekends, and holidays.

Responsibilities

• Oversee and manage the store's daily operations according to company standards.
• Monitor activities and ensure proper implementation of procedures.
• Maintain cleanliness, safety, organization, and compliance of the store.
• Develop and implement strategies to achieve and exceed monthly sales targets.
• Monitor sales performance and identify opportunities to improve profitability.
• Implement promotional activities and sales initiatives to drive revenue and customer engagement.
• Ensure employees consistently deliver excellent customer service and follow established service standards.
• Supervise, lead, and motivate store personnel to achieve operational and sales goals.
• Conduct employee orientation, training, and performance evaluations.
• Prepare and manage employee work schedules while monitoring attendance, punctuality, and productivity.
• Delegate tasks effectively and address employee concerns and performance issues appropriately.
• Monitor inventory levels and ensure sufficient product availability.
• Oversee stock replenishment, receiving, inventory transfers, and proper merchandise storage and handling.
• Conduct regular inventory counts, investigate discrepancies, and minimize product wastage, damages, and inventory losses.
• Monitor daily sales transactions, cash handling procedures, store expenses, and operational costs.
• Ensure accurate preparation and timely submission of daily, weekly, and monthly operational and financial reports.
• Maintain proper documentation of sales, inventory, and other store transactions.
• Coordinate with the Finance Department regarding financial discrepancies and concerns.
• Handle customer complaints, feedback, and escalations professionally.
• Implement initiatives to improve customer satisfaction, service quality, and customer retention.
• Drive performance against key indicators, including sales achievement, profitability, inventory accuracy, employee productivity, customer satisfaction, store cleanliness, operational compliance, wastage reduction, and timely reporting.

Skills

Store operations management

Sales management

Inventory control

Leadership

Microsoft Excel

Customer service

Communication

Problem solving

Education

Bachelor's degree in Business Administration

Tools

Microsoft Excel

Job description

Select Goods in the Philippines is seeking a Store Manager to lead daily store operations, drive sales, manage inventory, and ensure compliance with company standards. You will oversee store teams, monitor performance, and uphold a safe, organized shopping environment.

This role requires a Bachelor's in Business Administration or related field and 2–3 years of retail or store operations experience. You will supervise staff, optimize processes, and report on financial and operational metrics.