Store Manager- SM Nuvali

Rimini CHPH Fashions Inc.; Laguna; On-site; PHP 279,000 - 469,000; Full time

Job summary

Rimini CHPH Fashions Inc. is seeking a Store Supervisor to lead daily operations, supervise staff, manage cash handling and POS usage, and ensure adherence to company policies and standards.

The role focuses on delivering excellent customer service, training and scheduling team members, and maintaining store cleanliness and inventory control in a fast-paced retail environment. The successful candidate will monitor sales performance, prepare reports, and coordinate with management to optimize

Qualifications

• Supervisory experience in a food retail setting preferred.
• Experience in managing daily store operations and sales reporting.
• Familiarity with POS systems and cash handling procedures.
• Understanding of inventory control and stock replenishment.
• Knowledge of food safety standards and store sanitation.
• Strong leadership, communication, and customer service skills.

Responsibilities

• Oversee daily store operations to ensure smooth, efficient, and organized activities.
• Supervise, lead, and motivate staff to achieve sales targets and maintain excellent customer service.
• Monitor daily sales performance, prepare sales reports, and implement strategies to improve store sales.
• Ensure proper inventory management, including stock monitoring, replenishment, receiving, and recording of products.
• Monitor product quality, freshness, preparation, and presentation in accordance with company standards.
• Ensure proper handling and preparation of yogurt, ice cream, beverages, and other food products, as applicable.
• Maintain store cleanliness, sanitation, and compliance with food safety and hygiene standards.
• Oversee cash handling, daily sales reconciliation, and proper use of the POS system.
• Prepare staff schedules and ensure sufficient manpower coverage during operating hours, weekends, and holidays.
• Train and guide staff on product knowledge, customer service, sales techniques, and SOPs.
• Handle customer inquiries, complaints, and concerns professionally and promptly.
• Monitor staff attendance, punctuality, grooming, and overall work performance.
• Ensure that equipment, tools, and store facilities are properly maintained and used according to company guidelines.
• Conduct regular stock counts and report inventory discrepancies, product wastage, and other operational concerns.
• Ensure compliance with company policies, store procedures, health and safety regulations, and mall requirements.
• Coordinate with the management team regarding store performance, operational issues, staffing needs, and improvement opportunities.
• Identify areas for improvement and recommend practical solutions to increase productivity, reduce wastage, and enhance customer satisfaction.

Skills

Team Leadership

Inventory Management

Customer Service

Sales Management

Merchandising

Staff Training

Problem Solving

Financial Acumen

Store Operations

Job description

Job Description

The Store Supervisor will also assist in staff training, scheduling, cash handling, inventory control, and implementing company policies and procedures to ensure the store consistently delivers a positive customer experience.

Key Responsibilities

Oversee daily store operations to ensure smooth, efficient, and organized store activities.

Supervise, lead, and motivate store staff to achieve sales targets and maintain excellent customer service.

Monitor daily sales performance, prepare sales reports, and implement strategies to improve store sales.

Ensure proper inventory management, including stock monitoring, replenishment, receiving, and recording of products and supplies.

Monitor product quality, freshness, preparation, and presentation in accordance with company standards.

Ensure proper handling and preparation of yogurt, ice cream, beverages, and other food products, as applicable.

Maintain store cleanliness, sanitation, and compliance with food safety and hygiene standards.

Oversee cash handling, daily sales reconciliation, and proper use of the Point-of-Sale (POS) system.

Prepare staff schedules and ensure sufficient manpower coverage during operating hours, peak periods, weekends, and holidays.

Train and guide staff on product knowledge, customer service, sales techniques, and standard operating procedures.

Handle customer inquiries, complaints, and concerns professionally and promptly.

Monitor staff attendance, punctuality, grooming, and overall work performance.

Ensure that equipment, tools, and store facilities are properly maintained and used according to company guidelines.

Conduct regular stock counts and report inventory discrepancies, product wastage, and other operational concerns.

Ensure compliance with company policies, store procedures, health and safety regulations, and mall requirements.

Coordinate with the management team regarding store performance, operational issues, staffing needs, and improvement opportunities.

Identify areas for improvement and recommend practical solutions to increase productivity, reduce wastage, and enhance customer satisfaction.

Qualifications

With relevant supervisory experience, preferably in yogurt shops, ice cream stores, cafés, milk tea shops, dessert shops, or other food and beverage businesses.

Experience in supervising staff and managing daily store operations.

Knowledgeable in sales monitoring, inventory management, cash handling, sales reporting, and POS operations.

Familiar with food preparation, product quality control, sanitation, and food safety standards.

Strong leadership, communication, interpersonal, and customer service skills.

Able to motivate and manage a team while maintaining a productive and positive working environment.

Capable of analyzing sales performance and implementing strategies to achieve store targets.

Organized, detail-oriented, responsible, and capable of handling multiple tasks effectively.

Possesses good problem-solving and decision-making skills, especially when handling customer concerns and operational challenges.

Willing to work on shifting schedules, including weekends and holidays.

Flexible and willing to work in a fast-paced retail and food service environment.

Trustworthy, dependable, and committed to maintaining company standards and delivering excellent customer service.

Requirements

• Team Leadership
• Inventory Management
• Customer Service
• Sales Management
• Merchandising
• Staff Training
• Problem Solving
• Financial Acumen
• Store Operations